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Method for recording call voice between position and user

A voice recording and inter-user technology, applied in the field of communication, can solve the problems of poor recording quality, occupying a large number of venue resources, and high recording cost, and achieve the effects of reducing recording costs, saving venue resources, and improving recording quality

Active Publication Date: 2006-09-06
SHENZHEN TRANSSION HLDG CO LTD
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  • Summary
  • Abstract
  • Description
  • Claims
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AI Technical Summary

Problems solved by technology

[0011] The purpose of the present invention is to provide a method for recording the call voice between the seat and the user. Through this method, the problem of poor recording quality in the prior art is solved, and at the same time, it solves the problem of occupying a large number of venue resources and recording problems in the prior art. high cost problem

Method used

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  • Method for recording call voice between position and user
  • Method for recording call voice between position and user
  • Method for recording call voice between position and user

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Embodiment Construction

[0044] The method of the present invention is applied to figure 2 In the system shown, the system includes an ACD queue machine 101, a high impedance multiplexer 102, a convergence system (Digital Cross-connect equipment; DXC) 103, a voice recording station (Record Peripheral, RP) 104, and a voice recording control server (Record Manager Server On RP, RMS-RP) 105, ICD platform 106, and recording result storage devices, such as disk array 107, tape drive device 108, and backup file server 109.

[0045] The core of the present invention is to use the high-impedance multiplexer 102 and connect it to the trunk line occupied by the voice conversation between the agent and the user. The agent that is talking in the queuing machine 101 and the trunk line occupied by the user are shunted out, and then passed through the DXC 103 The trunk line is converged and the call voice is switched to the recording channel of the RP voice recording station 104. The RMS-RP 105 is responsible for manag...

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Abstract

The present invention relates to a method for recording conversation speech-sounds among seat and user. It contains external hanging relay circuit occupied by conversation speech-sounds among seat in queueing unit and user, then recording speech-sounds among seat and user in said external hanging relay circuit through phonetic transcription platform. The present invention can record to specified relay circuit, therefore not only saving meeting place resource reducing record cost, but also raising record quality.

Description

Technical field [0001] The present invention relates to the field of communication, in particular to a method for recording the conversation voice between an agent and a user. Background technique [0002] At present, when the agent answers the user's call, the voice board on the queuing machine (Automatic CallDistributor; ACD) realizes the recording of the voice of the call between the agent and the user, and the effective use of the voice board requires the configuration of professional industrial computers, such as VP voice Recording station, RP voice recording station. [0003] In the prior art related to the present invention, the process of recording the conversation voice between the agent and the user is as follows: figure 1 As shown, specifically including: [0004] Step 1: The user dials the call service center and enters the queuing machine of the call service center; [0005] Step 2: The queuing machine connects the call voice to a call center (Intelligent Call Distr...

Claims

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Application Information

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IPC IPC(8): H04M3/53H04M3/523
Inventor 潘坚黄崇辉
Owner SHENZHEN TRANSSION HLDG CO LTD
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