Method and system for processing communication network call information

Abstract

The invention relates to a method and system for processing communication network call information in the field of mobile communication, in particular to a method and system for analyzing abnormal call events of users and performing real-time monitoring and optimization of the network. The network element records the call information of each call-related stage, reports the abnormal call information to the call history record server, and stores it in the database of the call history record server; the abnormal call information is processed by the network management system. The present invention can carry out end-to-end comprehensive analysis of the whole network element for a user's call; it can not only reflect the operation status of the network based on the network element, but also reflect the specific details of each abnormal call; at the same time, the analysis cost is greatly reduced, and the result is clear Intuitive, adaptable to large-scale network environment and multi-vendor network operation environment.

Description

technical field [0001] The invention relates to a method and system for processing call information in a communication network, in particular to a method and system for analyzing user abnormal call events in the field of mobile communication and performing real-time monitoring and optimization of the network, belonging to the field of mobile communication network management. Background technique [0002] The daily management and control of the mobile communication network includes real-time monitoring of network quality, troubleshooting and handling of customer complaints. At present, the commonly used methods mainly include: [0003] (1) A method of counting network operation quality indicators through performance measurement parameters. This method is based on the perspective of network element equipment to monitor the operating status of the network in real time, and the wireless network controller and core network equipment provide network performance measurement statis...

AI Technical Summary

Problems solved by technology

However, this approach has its flaws

First, there is no unified format and information requirements for "call records" in the industry, and only individual devices from individual manufacturers can support some functions; second, at present, in the multi-vendor network operating environment, operators cannot and do not Similar network management solutions have been adopted throughout the network; third, there is only a simple single analysis and processing system, which is not integrated with the operator's information system, and there is no unified information management control method

Fourth, the huge amount of data affects the stability of the call bill system, and the cost is high, so it is not suitable for the environment of heavy traffic; Fifth, the applicability of the call bill solution is limited, and it is not suitable for access networks and tandem offices where calls cannot be made. Single scenario; Sixth, the amount of data processing is huge, the load of the network management system is heavy, the processing efficiency is low, and analysis is difficult

However, it is impossible to obtain exchanged network information, and there is only a simple single analysis and processing system, which is not integrated with the operator's information system, and there is no unified information management and control method

[0010] To sum up, there is no management and control solution suitable for multi-vendor, multi-service, and large-scale network environments in the prior art

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