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Wireless paging system

A technology for wireless equipment and product data, applied in the field of wireless paging and messaging services, which can solve problems such as unrealistic

Inactive Publication Date: 2008-05-07
LUCENT TECH INC
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

However, in the case of a pager, it would be impractical to have busy restaurant staff take down a customer's mobile phone number, track reservation / wait times, and then manually call the customer in the short time before a table is ready

Method used

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Examples

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Embodiment Construction

[0016] Referring to Figures 1-7, embodiments of the present invention relate to allowing merchants to use existing cellular telecommunication networks to contact customers via automated paging or other means via wireless devices 12 (e.g., mobile phones) that customers may already own, while There is no need for radio paging system 10 to provide or implement different local or wide area paging networks. The growth of the wireless telecommunications industry has resulted in high penetration rates as the proportion of people subscribing to certain types of wireless services and owning wireless devices 12 increases. These wireless devices include (but are not limited to) traditional mobile phones, "high-end" or "3-G" mobile phone devices (e.g., with high data transfer rates), traditional pagers, PDA-type mobile phones, professional data devices (e.g., PC data card) and other devices. Due to such high penetration, these existing devices are used as part of the radio paging system ...

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PUM

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Abstract

A wireless paging system allows a business to automatically page customers via the customers' existing mobile phones or other wireless devices, using an existing cellular telecommunications network, and without the need to provide a separate local-area paging network. The paging system includes a local, Internet-connected computer deployed at the business and a notification and scheduling program running on the computer. The notification program is directly or indirectly interfaced with the cellular network's short messaging service or the like, through the Internet or otherwise. If a customer has to wait upon arrival for a product and / or service, the customer's mobile phone number is entered into the notification program. Upon receiving data indicating that the product and / or service has become available, e.g., as entered into the local computer by employees, the notification program generates appropriate commands and / or instructions for having a notification message sent to the customer's wireless device.

Description

technical field [0001] The present invention relates to wireless communication systems, and more particularly, to wireless paging and messaging services. Background technique [0002] In some businesses related to the service industry, customers usually have to wait for an uncertain period for products or services to be ready (on premise) or not (off premise). For example, a patient may have to wait in a waiting room for a long period of time if the doctor's diagnosis takes longer than the schedule. Likewise, in the case of a request for expedited service in the dry cleaning or shoe repair (shine) business, it may not be known exactly when the job will be completed. Customers must wait in place, or reschedule their schedules, and check back with the business regularly, either by phone or in person. [0003] Another situation where customers typically have to wait is in restaurants. If the restaurant is very busy and the customer does not have a reservation, the wait may b...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): H04Q7/22H04W4/14H04W68/12
CPCH04W4/14H04W68/12H04B5/04
Inventor 约瑟夫·安东尼·塔雷罗
Owner LUCENT TECH INC
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