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Complaining method, complaint processing method, terminal, complaint processing server and system

A technology for processing servers and user terminals, applied in the field of communication, can solve problems such as low accuracy, inaccurate fault location, and a large amount of cost, and achieve the effects of high accuracy, reduced network testing work, and improved efficiency

Active Publication Date: 2011-06-15
XIANGYANG BRANCH CHINA MOBILE GRP HUBEI CO LTD
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  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0011] The purpose of the present invention is to propose a complaint method, a complaint processing method, a terminal, a complaint processing server and a system to quickly and accurately process the complaints in the prior art, which have low accuracy in description, inaccurate fault location, and large resource consumption. Fault location, improve the efficiency of complaint handling, reduce the waste of resources

Method used

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  • Complaining method, complaint processing method, terminal, complaint processing server and system
  • Complaining method, complaint processing method, terminal, complaint processing server and system
  • Complaining method, complaint processing method, terminal, complaint processing server and system

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Embodiment Construction

[0061] The preferred embodiments of the present invention will be described below in conjunction with the accompanying drawings. It should be understood that the preferred embodiments described here are only used to illustrate and explain the present invention, and are not intended to limit the present invention.

[0062] Example of Complaint Method

[0063] According to an embodiment of the present invention, a complaint method is provided. figure 2 It is a flow chart of the complaint method according to Embodiment 1 of the present invention, such as figure 2 As shown, this embodiment includes:

[0064] Step S202: Obtain the complaint type selected by the user terminal for any fault;

[0065] Step S204: Measure the current network information of the user according to the complaint type selected by the user;

[0066] Step S206: Generating complaint information according to the measurement results of the measured current network information;

[0067] Step S208: Send the c...

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Abstract

The invention discloses a complaining method at a user terminal, a complaint processing method at a network side, the user terminal, a complaint processing server and system, wherein the complaining method at the user terminal includes: acquiring complaint types selected by users at the user terminal; measuring network parameter of the current network; generating complaint information according to the measurement result of the network parameter; and transmitting the complaint information to the complaint processing server at the network side. The complaining method at the user terminal, the complaint processing method at the network side, the user terminal, the complaint processing server and system of the inventive embodiments can quickly and accurately execute fault location, improves complaint processing efficiency, and reduces waste of resources, thereby effectively overcoming the defects of low describing accuracy of the complaint mode, no accurate fault location and considerable resource consumption in the prior art.

Description

technical field [0001] The present invention relates to terminal complaint technology in the communication field, in particular to a terminal self-service user terminal complaint method, a network side complaint processing method, a user terminal, a complaint processing server and a system. Background technique [0002] With the rapid growth of mobile phone users and the expansion of the network, the number of customer complaints is increasing rapidly. How to quickly locate faults and respond in a timely manner has become an urgent problem for communication service providers to solve. [0003] At present, customer complaints in the communication field are basically handled by users dialing a service number and manually recorded and processed through a call center. Such as figure 1 As shown, it is a schematic diagram of the composition and structure of the terminal complaint system in the prior art, which roughly includes 8 links. In actual work, the customer service center ...

Claims

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Application Information

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Patent Type & Authority Patents(China)
IPC IPC(8): H04W24/08H04M3/22H04L12/24H04L12/26
Inventor 蒋云鹏
Owner XIANGYANG BRANCH CHINA MOBILE GRP HUBEI CO LTD
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