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Mobile communication service handling method and device

A technology of mobile communication services and processing methods, applied in the field of mobile communication service processing methods and devices, capable of solving problems such as the lack of solutions for automatic processing of mobile communication service problems, achieving improved operation and maintenance work efficiency, improved satisfaction, and reduced complaints Effect

Active Publication Date: 2008-12-03
BEIJING BOCO COMM TECH
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  • Abstract
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AI Technical Summary

Problems solved by technology

[0010] The reason for these shortcomings and problems is that there is a lack of solutions in the prior art that can proactively and automatically handle mobile communication business problems, and it is necessary to rely on operation and maintenance and customer service personnel to check and analyze the business process logs according to the problems complained by users, and then Based on subjective judgment based on experience, it is possible to find out the problems existing in mobile communication services

Method used

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  • Mobile communication service handling method and device
  • Mobile communication service handling method and device
  • Mobile communication service handling method and device

Examples

Experimental program
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Embodiment 3

[0098] according to Figure 4 , providing the third embodiment for the MMS service and the recharge service, which may include the following steps:

[0099] Step 401, establish a connection with the mobile communication service information storage database.

[0100] In this step, first, according to the server interface requirements of the mobile communication service information storage database, set the connection-related parameters for the client to access the server, including: connection pool maximum value, access timeout period, access user name, password, database server IP and port number, database driver loading path and other information. Then, a connection is established with the mobile communication service information storage database.

[0101] Step 402, acquiring the service process information returned by calling the interface of the mobile communication service information storage database.

[0102] After the client establishes a connection with the database...

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Abstract

The invention discloses a processing method of mobile communication services and a device thereof. The processing method of the invention includes that linkage information for establishing the mobile communication services with a mobile terminal is first obtained; the linkage with an access interface of an information storage database of the mobile communication services is established according to the linkage information, and service process information is obtained from the interface; services which fail to establish the mobile communication service and the related mobile terminals are screened out based on the service process information and service analysis rules; finally, the causes of the failure in the establishment of mobile communication services are obtained. By adopting the method and the device of the invention, the causes of the failure of the related mobile terminals can be automatically obtained and directly fed back to users at the mobile terminals after the mobile terminals fail to establish the mobile communication services so as to reduce the complaints from users and improve the work efficiency of the network operation management by operators as well as the competitiveness of the operators.

Description

technical field [0001] The invention relates to the field of mobile communication, in particular to a method and device for processing mobile communication services. Background technique [0002] With the increasing scale of the mobile network, some mobile communication data services such as SMS, MMS, e-mail and recharge are developing rapidly, and users have higher and higher requirements for the overall service of mobile operators, and service capabilities are gradually becoming the core competition of enterprises. Among them, complaint management runs through the entire customer service work, which is the basis of customer service work and a key factor in improving customer service capabilities. The number of complaints directly shows the service and operation capabilities of operators. At present, each operator has its own complaint handling and analysis system, but they are all passive and negative methods. It is a post-processing system. When users encounter problems a...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): H04Q7/22H04Q7/34H04L29/08
Inventor 张国华陈盛杰张健瑾吕翊华
Owner BEIJING BOCO COMM TECH
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