System and method for graphically managing a communication session with a context based contact set

A contact and context technology, applied in the field of telecommunications, can solve problems such as increasing complexity and difficulty

Inactive Publication Date: 2010-10-20
AVAYA INC
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

Integrating the ability to handle these communication modes into traditional telephony has multiplied the complexity and difficulty

Method used

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  • System and method for graphically managing a communication session with a context based contact set
  • System and method for graphically managing a communication session with a context based contact set
  • System and method for graphically managing a communication session with a context based contact set

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Embodiment Construction

[0025] Various embodiments of the invention are discussed in detail below. While specific implementations are discussed, it should be understood that this is done for illustration purposes only. A person skilled in the relevant art will recognize that other components and configurations may be used without departing from the spirit and scope of the invention.

[0026] The present invention addresses the need in the art for improved communication session management, with particular attention to how to include a set of context-based contacts to utilize in the management of communication sessions. Companion case (Attorney Docket No. 509022US1; 069-0011US1) discloses a graphical interface that enables a user to establish communication sessions with multiple users, and tear down communication sessions or remove users from them. The present application exploits this basic concept and provides an additional feature of managing communication sessions with a displayed set of context-b...

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PUM

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Abstract

The invention relates to a system and a method for graphically managing a communication session with a context based contact set. Disclosed herein are systems, methods, and non-transitory computer-readable storage media for presenting a contact manager associated with a communication session represented in a graphical user interface (GUI). The method includes grouping by context contacts associated with a user in the communication session, wherein the communication session is displayed as a set of connected graphical elements representing a structure of the communication session, presenting on the GUI a graphical representation of at least a part of the grouped contacts, receiving user input associated with one contact of the contacts and the communication session, and modifying the communication session based on information associated with the user input and the one contact. Grouping the contacts by context can include sorting the contacts as a cache, and grouping based on user preferences, user communications history, social networks, topic, project, and / or employer.

Description

[0001] related application [0002] This application claims priority to US Provisional Application Serial No. 61 / 164,753, filed March 30, 2009, which is hereby incorporated by reference in its entirety. [0003] This application relates to Attorney Docket Nos. 509022-US1 (Application No. _____), 509022-US3 (Application No. ___), 509022-US4 (Application No. ____), 509022-US5 (Application No. _____) filed by ____ ), 509048-US (application number ____), 509049-US (application number ____), and 509098-US (application number ____), each of which is incorporated by reference. technical field [0004] The present invention relates to telecommunications, and more particularly to a set of context-based contacts including graphical presentation for managing communication sessions through a Graphical User Interface (GUI). A communication session can exist in various modes, such as a telephone call, a multimedia communication session, an instant messaging session, an email session, a vi...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): H04M1/247H04M1/2745G06F3/048G06F3/14H04L29/02
CPCH04M3/563H04L12/581H04L51/04H04M1/247H04M3/42161H04M3/42068G06F3/0486H04M1/27455H04M2250/22H04M2203/5027H04M3/564H04M1/274508H04W4/206H04M2201/42H04M3/42289H04M3/42221H04L12/1822H04L65/403H04M2250/62G06F3/04817H04L65/1069G06Q10/10H04L51/046H04W4/21H04M1/27475H04M1/27453H04L51/56H04L65/1094G06F3/04842H04L67/14H04L67/54
Inventor 比吉特·格佩特法兰克·罗斯勒
Owner AVAYA INC
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