39 results about "Contact manager" patented technology

A method of operation of a location based system includes: detecting an event; establishing an event context time associated with the event; establishing a geofence associated with the event; and identifying an event participant, associated with the event, with the event participant within the geofence during the event context time for displaying on a device.

Described is a system and method for updating a contact and adding a new contact from a call log in a communications device. The system includes a contact manager that is directed towards creating and updating call contact cards in a contact database with information retrieved from call logs of phone calls made to or from the communications device. In one embodiment, information is pre-populated into a predetermined data field of the contact card, thereby reducing workload to a user. The method includes determining if a request is for updating an existing contact card or for adding a new contact card to the contact database. The update or addition is made with information retrieved from call logs. Call information is pre-populated into a predetermined data field of the contact card, when it is determined that the request is to add a new contact card to the contact database.

KnowledgeByGo is a knowledge based Internet application service provider system (ASP), that tracks and analyzes browser behavior in real-time. Data analysis is delivered to the website owner or marketing agent to decide if a real time response or off line campaign needs to be initiated. KnowledgeByGo allows real-time behavioral tracking and prediction; customer relation management; one-to-one banner manager; site analysis reporting service; industry wide marketing research reports; product management; order processing; secure payment system; and customer contact manager. Subscribers get the immediate benefits of: collaborative filtering; real-time behavioral prediction; up-selling and/or cross-sell selling; banner advertisement income; Customer Relation Management (CRM); one-to-one banner management; site analysis reporting server; network-wide sales and marketing reports; product content and online pricing spidering; site management, backend product management, backend order processing, RMA processing, secured payment system, customer contact manager, price-search engine utility, and consolidated participation purchasing.

A method, device and computer program for the active notes application together with an application user interface (UI) is described in which the active notes application running on the mobile terminal is invoked in response to a user action or automatic event. Data entry and action event entry into the active notes application is made by a variety of input devices including proximity and location sensor. The entered data is embedded into an association application for example, contact manager, calendar and phone book running on the mobile terminal. The action is executed with the data specified using the corresponding associated application for the type of action identified whereby the notes are made active.

A system and related techniques and data structures present a Web based or other client application or service with a relational node structure to access, store and manipulate XML-based or XML-compliant data. Unlike unmodified XML information for instance stored in document object model (DOM) format, the inventive platform may load a relational node structure encapsulating XML-compliant information in an organized structure having pointers to next peer, parent, child and other links to related or unrelated information. Searching, querying and other operations may therefore be made more efficient since an entire tree structure need not be exhaustively traversed to locate desired data, but instead sorted via those relational linkages. Client applications such as Web browsing, email, contacts managers, calendars and others may therefore operate on XML or XML-compliant data without the loading or performance disadvantages which conventional XML platforms may incur. The data populating the relational node structure may be obtained from XML or structured sources, and for instance be loaded from storage in response to a query generated via the query engine.

An improved method, device and computer-readable medium for managing contacts in a mobile communications device are presented. A contact manager receives a telephone call in a mobile communications device and identifies a telephone number associated with the telephone call. If the user attempts to add the number to a contact list, the contact manager consults a contact list policy which is used to determine whether the number is a temporary number. If the telephone number is a temporary number, the telephone number is automatically marked as temporary and automatically assigned a triggering event. The telephone number is automatically removed from the contact list upon an occurrence of the triggering event.

Systems and methods presented herein include a universal contact server. The universal contact server communicates with a universal contacts database. The universal contact server can retrieve contact information from all the communication devices associated with a use and store the contact information into the single universal contact data base. With the contact information stored in a single location, the user can use any communication device to contact the contact server and retrieve the contact information. In this way, the centrally stored contact information, allows a user to easily locate any contact information the user desires.

A file storage and retrieval system, method and computer program product connects an account user's computer to a remote, secure, redundant system computer via the Internet. The system operates to copy selected data between the account user's computer and the system computer including, documents, music files, image files, and email in any file type or format. The system is compatible with all types of computers, including personal data assistants and mobile telephones, and all types of operating systems. The account user can view and download data from any computer, including PDA's and mobile telephones. If the user's computer fails for any reason, the copied data can be restored to a new or repaired computer or storage device. All of the software to operate the system is resident on the system computer with no hardware or software required on the account user computer beyond a conventional web browser. Further, the account user can access the storage and retrieval data from any computer from any location, such as home or office. The system also contains a scheduler, a contacts manager, a reminder generator and file transfer system for third-party users.

A method and system for automatically handling exceptions in a business-to-business transaction. E-commerce internet gateways through which the business-to-business transaction passes are monitored for exceptions. When an exception is detected, an intelligent contact manager automatically determines and then locates the representative(s) authorized to resolve this exception. A unified communication system is then utilized to automatically contact and notify the authorized representative(s) of the exception. A web collaboration system is then utilized to automatically establish a collaboration session between representatives of the business-to-business transaction so that the exception can be readily resolved.

A method and a web-based system is provided that enables a customer service center of a company to provide its customers with a choice of different modes for establishing contact with customer service representatives. The different modes of contact are displayed on a single web page. The modes of contact include, but are not limited to call, chat, e-mail and Internet talk. Further, the system provides information regarding the estimated wait time and the less busy time for the modes of contact. In addition, the system and method provide means for conducting a search in a knowledge database for automated responses to queries from customers. The system and method enables the customer to provide feedback for each interaction with the customer service center through the web page. Further, the system and method enable the storage of all interaction between each customer and the customer service center.

An awareness notification management system including a contact list manager managing an awareness service subscriber contact list including an active sublist for active contacts and an archive sublist for disabled contacts, and an awareness manager for monitoring the status contact list members, where the awareness manager is configured to access a history including at least one timestamp of a last communication exchange between the awareness service subscriber and any of the members of the contact list, and query the history for any of the timestamps and classify any of the contacts as a disabled contact on the archive sublist if the timestamp for the contact is older than a predefined age, and where the awareness manager is configured to forward to the awareness service subscriber awareness notifications regarding the status of the active contacts and withhold from the awareness service subscriber awareness notifications regarding the status of the disabled contacts.

A contact manager system for generating an agent's script is disclosed. The contact manager system includes a monitoring module configured to determine one or more browsing activities and related context information of at least one customer. The contact manager system further includes a script generation module configured to generate the at least one agent script based on the one or more determined browsing activities. The contact manager system further includes a display module configured to display the at least one agent script to one or more agents. The contact manager system further includes a verification module configured to validate the agent's script.

There is provided a method for selectively providing profile information to various group members of various groups while utilizing a user name identifier for each group that is independent of another user name identifier. According to another aspect of the invention there is provided a method for dynamically updating profile information of a first user with a native contact manager associated with communications applications of various group members. According to another aspect of the invention there is provided a method for with group members without the group members being notified of the other group members having also received an electronic communication.

Contact manager computer system and method to dynamically generate an aggregated context information, including: a monitoring module configured: to monitor a communication session with a customer; to determine one or more communication contexts of the customer; to determine one or more communication contexts of an agent assisting the customer; to obtain customer context information from the one or more determined communication contexts of the customer; to obtain agent context information from the one or more determined communication contexts of the agent; a processor coupled to a memory, the memory configured to store context information under control of the processor; an aggregated context information generation module to generate the aggregated context information from the obtained customer context information and the obtained agent context information; an inference module to create an inference from the aggregated context information; and a display module to display a result of the inference to an agent.

A contact management method includes the steps of providing an information center for a receiver to access through Internet; receiving a business portfolio in the information center, wherein the business portfolio contains information of a giver; receiving a personal code from the receiver in the information center; and verifying information of the giver in the business portfolio in responsive to the personal code. Therefore, the information center provides a communication platform to bond the relationship between the giver and the receiver after the exchange of the business card and verifies the giver by matching the information of giver on the business card with the information of the giver in the information center.

A web based services to create and manage contact information is disclosed. The contact information is integrated with a web based literature creation and direct mailing service. A subscriber accesses the home page of the web based literature creation and direct mailing service by using a computer with an electronic connection to the appropriate server. After a subscriber is successfully logged in, the subscriber can access a contacts manager module, a services module, and a mailing list module to create, view and deliver direct-mail pieces to people or businesses selected via the mailing list module.