Client management method suitable for business operation support system

Abstract

The invention discloses a client management method suitable for a business operation support system. In the method, clients are divided into individual clients and group clients, which are organized into a tree structure; and the method comprises the following steps that: (1) a client initiates a registration request and inputs the data of the client, if a client management system judges that the client belongs to group clients, the group clients are taken as father nodes and the client is taken as a subnode of the group clients to be added into the tree structure, and if the client does not belong to the group clients, the client is taken as a root node of the tree structure; (2) the client initiates an account opening request, the client management system takes the client as a father node to establish a subclient corresponding to a terminal of the client, adds the subclient serving as a subnode of the client into the tree structure, and positions the subclient to a leaf node of the tree structure; (3) after the tree structure of the client is established, the client performs order service operation, and the client management system generates an order form for the client; and (4) the client management system processes the order form regularly to generate a subscriber so as to open service for the client.

Description

technical field [0001] The invention relates to a customer management method, in particular to a customer management method suitable for a business operation support system. Background technique [0002] With the development of new technologies and the continuous expansion of the scale of operators, more and more new services are provided to customers, and the tricks are also emerging one after another, which also attracts more customers to order and use. At the same time, customers have put forward more and more demands on operators: (1) Demands of group customers: some large customers want to register a group customer, order some services, and pay a certain amount uniformly for individual customers under them Use; if the personal customer who belongs to it adds to order other services, the personal customer will pay for its own business expenses. For example, some group companies order IPTV services uniformly and pay a certain amount; as a kind of welfare, employees can u...

AI Technical Summary

Problems solved by technology

In this method, when a customer has multiple terminals to open accounts for multiple times, different customer certificates need to be used for multiple account openings. Customers who have opened multiple accounts are independent of each other and cannot be managed by the same customer; The relationship between customers cannot meet the needs of group customers; this method only manages the subscriber information that customers are using, and does not support customer reservation operations. Customer operations on business can only take effect immediately, which is not flexible enough. Customer experience degree is not high

[0004] Therefore, the commonly used customer management methods can no longer meet the "customer-centric" needs of the business operation support system, and a customer management method that can overcome the above shortcomings is needed

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