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Calling method, calling system and calling device based on intelligent network

A technology of calling device and calling method, which is applied in the field of communication, can solve problems such as unfavorable resource allocation rationally, statistical data to control call states such as agent start and stop, and inability to make reasonable use of agent resources, so as to achieve the effect of improving the efficiency of outbound calls

Active Publication Date: 2012-03-21
GLOBAL INNOVATION AGGREGATORS LLC
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  • Summary
  • Abstract
  • Description
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  • Application Information

AI Technical Summary

Problems solved by technology

This method has the following problems: First, because the calling status of the returning user is unknown, for example, the called phone number is empty, shut down, busy or rejected, etc., resulting in many calls and few calls; secondly, due to the preview Calls generally need to allocate call data to agents before the call starts, which may cause some agents to be very busy because most of the calls are successful, while some agents are relati...

Method used

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  • Calling method, calling system and calling device based on intelligent network
  • Calling method, calling system and calling device based on intelligent network
  • Calling method, calling system and calling device based on intelligent network

Examples

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Embodiment Construction

[0038] The calling method, system and calling device based on the intelligent network proposed by the present invention, combined with the outbound server of the intelligent network, first automatically calls the user who needs to make an outbound call, filters the calls that cannot be connected, and then transfers the connected call to the agent . Furthermore, the number of calls in one call cycle can be adjusted according to the number of idle seats and the call pass rate within a predetermined time, so as to improve the call pass rate while rationally utilizing seat resources.

[0039] refer to figure 1 , propose an embodiment of a calling method based on an intelligent network of the present invention, including:

[0040] S101, the calling device acquires call data and sends it to the outbound server of the intelligent network, where the call data includes a user number;

[0041] S102, the outbound call server initiates a call according to the call data;

[0042] S103, ...

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PUM

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Abstract

The invention discloses a calling method, a calling system and a calling device based on an intelligent network. The calling method comprises that the calling device obtains calling data and sends the calling data to an outbound server of the intelligent network, the calling data comprise user numbers, and the outbound server initiates a call according to the calling data and enables the call which gets through to be switched to an internet protocal (IP) agent. The calling method, the calling system and the calling device based on the intelligent network reasonably utilize IP agent resources and improve efficiency of outbound service.

Description

technical field [0001] The present invention relates to the communication field, in particular to an intelligent network-based calling method, system and calling device. Background technique [0002] The customer service departments of operators such as China Mobile and China Unicom perform various outbound tasks every day, such as return visits for complaints, new services, failures, user needs investigations, product investigations, and busy visits. In the above-mentioned outbound task, the agent of the call center often needs to communicate directly with the user to achieve the effect. In the traditional way, the agents usually make preview outbound calls, that is, all the users who need to make outbound calls are displayed in the agents, and the agents call the users one by one to return the users. This method has the following problems: First, because the calling status of the returning user is unknown, for example, the called phone number is empty, shut down, busy or ...

Claims

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Application Information

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IPC IPC(8): H04Q3/00H04M3/51
Inventor 刘波
Owner GLOBAL INNOVATION AGGREGATORS LLC
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