Customer Service Applications for Portable Electronic Devices

Abstract

A customer service application resident on a user's portable electronic device is used to get information about a service and also request the service offered by a store. The customer service application can check for nearby stores when launched. Once the user is deemed to be within the service area of the store, the store host server computer can start sending information about various products, servers, events, or workshops offered by the store. The user can use the customer service application to request product or service help from store employees, register for an event / workshop, reserve a product for pickup, etc.

Description

technical field [0001] The present invention relates to customer service applications for portable electronic devices. Background technique [0002] In today's competitive environment, providing excellent customer service is considered essential for any business operator to be successful. Operators who own or operate a retail establishment have additional challenges when it comes to providing customer service. A typical customer, such as an individual, who frequently visits such a retail establishment, will generally not be as experienced as a business customer. A typical customer usually needs extra help in understanding the various features of the product he / she is interested in. Often, the interaction with a knowledgeable salesperson can make a big difference in whether a customer buys a product. [0003] Traditionally, retail establishments employ salespeople who are available at the retail location to assist customers and answer their questions. However, often too f...

AI Technical Summary

Problems solved by technology

In such a situation, customers may lose interest and walk out of the retail establishment without purchasing the product, resulting in a loss of business for the establishment

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