Use-case-based tacit knowledge visualization method

A technology of tacit knowledge and use cases, applied in the field of knowledge visualization, can solve the problems of difficulty in acquiring tacit knowledge, difficulty in communicating and transferring tacit knowledge, and large benefits of tacit knowledge, so as to facilitate dissemination and learning, and facilitate application and innovation. , the effect of enhancing memory

Inactive Publication Date: 2013-04-03
STATE GRID CORP OF CHINA +1
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0005] (3) Monopoly: First, from the psychological point of view of the subject of tacit knowledge, the subject often invests a lot of energy and cost in the initial exploration, and the process of obtaining tacit knowledge is relatively difficult; secondly, tacit knowledge The benefits brought are greater than explicit knowledge, which forces tacit knowledge subjects to not easily communicate and transfer their own experience or know-how with others, thus making the communication and transfer of tacit knowledge more difficult
UML (Use Case Diagram) defines graphical symbols for use cases, but use case diagrams do not represent the entire content of use cases, and graphical symbols can only give a simple overview of use cases

Method used

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  • Use-case-based tacit knowledge visualization method

Examples

Experimental program
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Embodiment

[0039] Taking hair cutting as an example, after a customer walks into a barber shop, the tacit knowledge involved in the whole process of the barber shop providing services to customers is visualized. Firstly, the tacit knowledge involved in the hair cutting problem is expressed in the form of a flow chart, such as figure 1 shown.

[0040] Taking the hair washing step as an example, some tacit knowledge of excellent hair washing technicians is expressed in the form of a use case diagram, such as figure 2 shown.

[0041] The textual description of the above “take to shampoo” use case reads as follows:

[0042] Application scenario: This knowledge is used to express how to bring customers to the shampoo area;

[0043] Precondition: The customer has completed the self-introduction, and the shampoo technician is required to bring the customer to the shampoo area;

[0044] Basic event flow: The shampoo technician tells the customer "Mr. / Ms. XX, please follow me to the shampoo...

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Abstract

The invention discloses a use-case-based tacit knowledge visualization method, and is applied to the technical field of knowledge visualization. The method mainly comprises the following steps of: (1) performing process presentation on tacit knowledge by using a process analysis method; and (2) describing each process step for the process-represented tacit knowledge in a use case way. The method has the beneficial effects that the tacit knowledge can be directly converted into visual explicit knowledge by a tacit knowledge visualization process, so that the knowledge can be propagated, learned, applied and innovated more favorably; and the use-case-based tacit knowledge visualization method is completely in line with a dual coding theory, and by a text and picture combination representation mode, a user can effectively know the uses of the knowledge, and the memory of the user about the knowledge can be enhanced.

Description

technical field [0001] The invention relates to the technical field of knowledge visualization. Background technique [0002] Human cognition is unique in its ability to process both verbal and non-linguistic objects, and representing information in both visual and verbal form can dramatically enhance memory and recognition far better than visual representation alone or language form. Tacit knowledge is highly personal knowledge, which is deeply rooted in the behavior itself, rooted in the constraints of the individual's environment. Tacit knowledge is a kind of highly personal experiential knowledge that is formed through long-term accumulation in practice and is difficult to express, disseminate and share in words. The characteristics of tacit knowledge are as follows: [0003] (1) Non-coding: Different from the easy coding of explicit knowledge, tacit knowledge mainly exists in potential forms such as intuition, inspiration, experience, perception, technical know-how, ...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G06F19/00
Inventor 秦亮
Owner STATE GRID CORP OF CHINA
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