Evaluating method for civil aviation service data and evaluating system

Abstract

The invention discloses an evaluating method for civil aviation service data and an evaluating system. The evaluating method comprises the following steps of 1 generating the civil aviation service data, 2 storing the civil aviation service data, 3 conducting statistic judgment and analysis and 4 releasing the data. In the step 1, data of a service evaluating column module of a flight service APP end are received. In the step 2, a storage record is generated by the data according a flight and a user combination, wherein the data are transmitted from the flight service APP end. In the step 3, only when the number of single evaluation target samples stored in a civil aviation service data base is larger than or equal to 30, is statistic analysis conducted on the data samples through the combination of the frequency analysis method, the cross-over analysis method, the weighted summation method and the mean value analysis method. In the step 4, an evaluation result is released to a liquid crystal display to be displayed or sent to a user or a third platform through a communication interface. The evaluating method for the civil aviation service data has the advantages that a real-time communication channel between passengers and civil aviation entities is established in a civil aviation service system, so that communication between the passengers and the civil aviation entities is promoted, and civil aviation service improvement is effectively supervised and urged. The invention further discloses the evaluating system which uses the evaluating method.

Description

technical field [0001] The invention relates to a civil aviation service system, in particular to an evaluation method and evaluation system for civil aviation service data. Background technique [0002] Civil aviation services refer to the services enjoyed by civil aviation entities (including airlines and airports) from the beginning of booking to the end of the flight. Including airport traffic conditions, airport terminal facilities, in-flight services, cabin facilities, and services provided by the airport or airlines when flights are abnormal. In the current civil aviation service system, passengers lack an effective and fast way to communicate with airlines and airports and to give feedback on the service satisfaction provided by airlines and airports from the beginning of ticket purchase to the end of boarding. [0003] The existing technology does not establish a channel for passengers to communicate with civil aviation entities. Every time passengers need to give...

AI Technical Summary

Problems solved by technology

Every time passengers need to give feedback to civil aviation entities such as airlines or airports, they can only submit their personal opinions through the customer service hotline or opinion book reserved by civil aviation entities. However, the above-mentioned methods may have too many user complaints, which may cause passengers to fail. Obtain an opportunity to communicate with the civil aviation entity immediately, or the civil aviation entity neglects to deal with passenger opinions due to the huge amount of complaints

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