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Information sending method and device in voice services

A technology of information sending device and voice service, which is applied in the field of communication and can solve the problems of consuming a lot of time and resources

Inactive Publication Date: 2014-08-27
XIAOMI INC
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0006] In order to solve the problem that the automatic voice service involved in the related art needs to consume a lot of time and resources when inputting the user's personal information, the embodiment of the present disclosure provides an information sending method and device in the voice service

Method used

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  • Information sending method and device in voice services
  • Information sending method and device in voice services
  • Information sending method and device in voice services

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Embodiment Construction

[0096] Reference will now be made in detail to the exemplary embodiments, examples of which are illustrated in the accompanying drawings. When the following description refers to the accompanying drawings, the same numerals in different drawings refer to the same or similar elements unless otherwise indicated. The implementations described in the following exemplary examples do not represent all implementations consistent with the present disclosure. Rather, they are merely examples of apparatuses and methods consistent with aspects of the present disclosure as recited in the appended claims.

[0097] figure 1 It is a schematic structural diagram of an implementation environment involved in various embodiments of the present disclosure. The implementation environment includes: a terminal 120 , a switch 140 and an automatic voice service device 160 .

[0098] The terminal 120 includes a communication component, which is used to communicate with other devices in a wired or wi...

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Abstract

The invention relates to an information sending method and device in voice services, and belongs to the technical field of communication. The method comprises the steps that whether user personal information needs to be input into the services obtained from an automatic voice service system is detected; if the user personal information needs to be input into the services, the user personal information required by the services is obtained from a pre-stored user personal information base; the user personal information required by the services is sent to the automatic voice service system, and the automatic voice service system is used for providing the services according to the user personal information. The problem that when the user personal information is input into the automatic voice services involved in correlation techniques, a great deal of time and a great number of resources are consumed is solved. Time for manually inputting the user personnel information by users is saved, mistakes possibly generated when the users manually input the user personnel information are avoided, the input efficiency of the user personnel information is fully improved, and time and resources consumed when the automatic voice services are obtained are saved.

Description

technical field [0001] The present disclosure relates to the technical field of communications, and in particular to a method and device for sending information in voice services. Background technique [0002] Automatic voice service is an automatic business agent. After dialing the service number, the customer can use the audio button to send instructions to the automatic voice service system, and then obtain corresponding services from the system. [0003] In related technologies, the process for users to use the automatic voice service is as follows: the user uses the terminal to dial the service number of the automatic voice service system; Press the corresponding button on the terminal to send instructions to the system to enter the corresponding submenu with the prompt tone; after entering the lowest submenu, the user presses the corresponding button to send instructions to the system according to the prompt tone heard to select the desired submenu. services; finally,...

Claims

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Application Information

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IPC IPC(8): H04M3/493H04M1/72469
CPCH04M3/493H04M2203/252H04M1/72469H04M3/50
Inventor 王文林徐萌彭涛洪锋
Owner XIAOMI INC
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