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Multimedia communication system and method based on traditional PSTN call

A communication method and technology for a communication system, which are applied in multimedia communication systems and fields based on traditional PSTN telephones, can solve problems such as a single way of operating a business menu for users, and no different user-specific voice prompts for IVR answering services, and achieve efficient immersion. interactive, improve service quality and satisfaction, and achieve visual effects

Inactive Publication Date: 2014-08-27
携程旅游信息技术(上海)有限公司
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AI Technical Summary

Problems solved by technology

[0003] The technical problem to be solved by the present invention is to overcome the defect that the IVR answering service in the prior art does not provide targeted and personalized voice prompts according to different users, and the way users operate the service menu is also relatively simple, and provides a kind of A multimedia communication system based on a traditional PSTN (Public Switched Telephone Network) telephone that performs personalized push of a multimedia service menu and operates the service menu according to voice, and a multimedia communication method based on a traditional PSTN telephone realized by using the multimedia communication system

Method used

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  • Multimedia communication system and method based on traditional PSTN call
  • Multimedia communication system and method based on traditional PSTN call

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Embodiment Construction

[0027] The present invention is further illustrated below by means of examples, but the present invention is not limited to the scope of the examples.

[0028] like figure 1 As shown, the multimedia communication system based on the traditional PSTN phone of the present invention includes a mobile phone binding module 1, a signal receiving module 2, an operation track query module 3, a service menu push module 4, an operation instruction generation module 5 and a Business menu operation module6.

[0029] Wherein the mobile phone binding module 1 can bind the mobile phone number and the unique identification code of the mobile phone, and store the corresponding relationship between the bound number and the unique identification code in the database. Specifically, the user can first send a verification text message to the mobile phone binding module 1 through his mobile phone, and the mobile phone binding module 1 will send the number of the mobile phone and the mobile phone nu...

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Abstract

The invention discloses a multimedia communication system and method based on a traditional PSTN call. The communication method includes the steps that 1 the number of a mobile phone is bound with a unique identification code, and the corresponding relation between the number and the unique identification code is stored; 2 after a calling signal is received, the bound unique identification code is matched according to the number of the mobile phone; 3 the historical operation trajectory of the mobile phone can be inquired, and a service menu to be pushed is generated; 4 the service menu is sent to the mobile phone through an internet link and a call voice link; 5 after the mobile phone receives a voice signal of an operation instruction for the service menu, the voice signal is converted into a text file, and operation instructions are analyzed from the text file; 6 the service menu is operated according to the operation instructions. According to the multimedia communication system and method based on the traditional PSTN call, personalized service menus can be pushed in a targeted mode and visualization of the service menus can be achieved, so that the users can operate the service menus through voice.

Description

technical field [0001] The present invention relates to a multimedia communication system and method based on a traditional PSTN phone, in particular to the realization of a multimedia communication system based on a traditional PSTN phone that can push multimedia service menus in a personalized manner and operate the service menus according to voice. A multimedia communication method based on the traditional PSTN telephone realized by the multimedia communication system. Background technique [0002] With the popularization of mobile terminals and the rise of mobile terminal operating systems such as IOS, Android, and Windows Phone (the above are specific mobile operating systems), the rich multimedia interfaces of smart phones have brought richer and more efficient interactive experiences. It is of great significance to improve the service of call center. Due to the limitations of network bandwidth and communication quality, traditional telephone access processing and IVR...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): H04M3/493H04M3/42
Inventor 黄鸣邓明明
Owner 携程旅游信息技术(上海)有限公司
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