Call center and its outgoing call routing matching system and method

Abstract

The invention discloses a call center and an outbound call telephone route matching system and method thereof. The outbound call telephone route matching system comprises an outbound call processing module. The outbound call processing module comprises a receiving unit which receives a called number and a calling number; a first determining unit which determines whether the called number is a local telephone number or a foreign telephone number when the called number is a telephone number; a second determining unit which determines whether the first bit of the called number is 0 when the called number is a telephone number; a correction unit which deletes 0 at the first bit of the called number when the called number is a local telephone number and the first bit of the called number is 0, and adds 0 in front of the called number when the telephone number is a foreign telephone number and the first bit of the called number is not 0; and a transmission unit which transmits the corrected called number to a service provider relay gateway. The system and method provided by the invention make up for the defect of call failure due to wrong dialing number in the prior art, correct the called number, and have the advantages of saving dialing time and improving work efficiency.

Description

technical field [0001] The invention relates to information service technology, in particular to a call center and its outgoing call route matching system and method. Background technique [0002] With the rapid development of mobile Internet and the widespread application of smart phones, large-scale distributed call centers are used in various industries. The telephone in the call center has the function of calling in and calling out. For the call out function, usually the number dialed out by the call center is the number dialed out by the phone, which often leads to the failure of the call out due to the wrong number dialed out. Once this happens, it is necessary to redial the number, wasting time, decrease productivity. [0003] In addition, with the increasing complexity of business and operator environments, the traditional single outbound call routing mode that selects outbound telephone lines based on the called number of the outbound call has gradually failed to ...

AI Technical Summary

Problems solved by technology

[0004] The technical problem to be solved by the present invention is to overcome the defect that the number dialed out by the call center in the prior art is the number dialed out by the phone, which often occurs due to the wrong number dialed out and the failure to call out, and to provide a call center Outbound telephone routing matching system and method thereof

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