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Automatic call-out method and system based on voice identification

An automatic outbound call and voice recognition technology, applied in the field of communication, can solve the problem of increasing labor costs and achieve the effect of saving labor costs

Active Publication Date: 2016-09-28
SHANGHAI CTRIP COMMERCE CO LTD
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0004] The technical problem to be solved by the present invention is to overcome the defect that the automatic outbound call system for the IVR voice menu in the prior art needs manual keys to connect to the called artificial seat, which leads to increased labor costs, and to provide a method for connecting the called artificial seat. Automatic outbound call method and system based on speech recognition without manual participation of the calling party

Method used

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  • Automatic call-out method and system based on voice identification
  • Automatic call-out method and system based on voice identification
  • Automatic call-out method and system based on voice identification

Examples

Experimental program
Comparison scheme
Effect test

Embodiment 1

[0051] This embodiment provides a method for automatic outgoing calls based on speech recognition, such as figure 1 shown, including the following steps:

[0052] Step 101, storing an outbound call task;

[0053] Wherein, the outbound task includes called number, outbound time and service key information;

[0054] Step 102, read the called number from the outbound call task, and automatically call the called number when the current time reaches the outbound call time;

[0055] Step 103, judging whether the IVR voice menu corresponding to the called number is connected, if so, then perform step 104, if not, then end the flow process;

[0056] Step 104, read the service button information from the outbound call task, and send the service button information to the external IVR server corresponding to the IVR voice menu;

[0057] Step 105, judging whether to recognize the voice signal fed back by the external agent corresponding to the external IVR server, if so, then perform s...

Embodiment 2

[0073] This embodiment provides a method for automatic outgoing calls based on speech recognition, such as image 3 shown, including the following steps:

[0074] Step 301, storing an outbound call task;

[0075] Wherein, the outbound call task includes the called number, outbound call time, service key information, queuing key information, queuing time length and queuing waiting key information;

[0076] Step 302, read the called number from the outbound call task, and automatically call the called number when the current time reaches the outbound call time;

[0077] Step 303, judging whether the IVR voice menu corresponding to the called number is connected, if so, then perform step 304, if not, then end the process;

[0078] Step 304, read the service button information from the outbound call task, and send the service button information to the external IVR server corresponding to the IVR voice menu;

[0079] Step 305, judging whether to recognize the voice signal fed ba...

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Abstract

The invention discloses an automatic call-out method and system based on voice identification. The automatic call-out method comprises the steps of S1, storing a call-out task; S2, reading a called number from the call-out task, and automatically calling the called number; S3, judging whether an IVR (Interactive Voice Response) voice menu corresponding to the called number is connected or not, and performing an S4 when the IVR voice menu is connected; S4, reading service key information from the call-out task and sending the service key information to the external IVR server corresponding to the IVR voice menu; S5, judging whether voice signals fed back by an external seat are identified or not and performing an S6 when the voice signals fed back by the external seat are identified; and S6, allocating an internal seat for communication with the external seat. Compared with the prior art, the method and the system have the advantages that when the voice signals fed back by the external seat are identified, namely before the external seat of a called party puts through the call, calling of the called number and key press are realized automatically, the manual participation of the calling party is unnecessary, and the manpower cost is effectively reduced.

Description

technical field [0001] The invention relates to the technical field of communication, in particular to an automatic outgoing call method and system based on speech recognition. Background technique [0002] With the rapid development of mobile communications, automatic outbound call services have been widely used in telemarketing and customer care, replacing manual dialing for outbound calls, which can save some labor costs. In monitoring fields such as equipment monitoring and business operation monitoring, an automatic outbound call system that does not require manual participation is needed to completely replace manual notifications, reminders, and confirmations. [0003] The existing automatic outbound system technology has the following defects: the objects of automatic outbound calls are mostly directly connected personal phones, and there is a lack of automatic outbound system for IVR (Interactive Voice Response, Interactive Voice Response) voice menu, wherein the IVR...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): H04M3/493H04M3/51H04M3/523G10L15/30
CPCG10L15/30H04M3/4936H04M3/5166H04M3/523
Inventor 严桂林
Owner SHANGHAI CTRIP COMMERCE CO LTD
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