Electric power first-aid repair service method based on mobile internet platform

A mobile internet and electric power repair technology, applied in the directions of instruments, data processing applications, resources, etc., can solve the problems of non-specificity of handheld power, affecting promotion and application, and single function, so as to reduce telephone answering personnel and improve emergency repair efficiency. , the effect of high-quality service

Inactive Publication Date: 2016-11-16
STATE GRID CORP OF CHINA +1
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Problems solved by technology

Because the functions are relatively single, mainstream applications such as WeChat and Alipay have already met these functions, so the handheld power is not specific, which affects further promotion and application

Method used

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  • Electric power first-aid repair service method based on mobile internet platform

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Embodiment Construction

[0020] Below in conjunction with accompanying drawing, the present invention is described in further detail:

[0021] Such as figure 1 As shown, a mobile Internet platform-based electric power emergency repair service method of the present invention is to use the mobile Internet to change the original electric power emergency repair method, making it more direct and simple, and greatly improving the emergency repair efficiency.

[0022] First, the power user loads the APP software on the smartphone and associates it with the power user number. use

[0023] The user submits the power repair information through the APP software, and the power repair information includes the fault type, power user number, user address and user mobile phone number. Users can submit photos or videos taken of the fault scene together with the power repair information through the APP software on the smartphone. It is realized that the fingertips can be moved and repaired easily. The APP software ...

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Abstract

The invention provides an electric power first-aid repair service method based on a mobile internet platform. Firstly a user submits electric power repair information through APP software loaded on an intelligent mobile phone, and then a client service center server pushes a repair request to the APP software loaded on the intelligent mobile phone of first-aid repair personnel; and the first-aid repair personnel receives the repair request through the internet and then goes to the place and performs corresponding first-aid repair work. The beneficial effects of the electric power first-aid repair service method based on the mobile internet platform are that the first-aid repair efficiency can be greatly enhanced, service quality all-link online management and control can be realized and the employees of the client service center can be effectively reduced.

Description

technical field [0001] The invention relates to a power emergency repair service method based on a mobile Internet platform. Background technique [0002] At present, residents, general industrial and commercial users or large customers should call the electric power customer service hotline 95598 in case of power failures such as power outages. According to the "National Grid Corporation 95598 Trouble Report Business Processing Specification", the fault repair is mainly divided into the following steps: fault repair acceptance, order sorting, fault repair processing, receipt review, receipt confirmation, and reply. The State Grid customer service center sent the repair order to the distribution network emergency repair command team of the county company, and the on-duty staff of the county company's distribution network emergency repair command team dispatched the work order to the power supply station within 3 minutes. The emergency repair personnel of the power supply st...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G06Q10/06G06Q50/06
CPCG06Q10/06316G06Q50/06
Inventor 李贵民李琛乔凯张林张毅宋媛媛钟离超超
Owner STATE GRID CORP OF CHINA
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