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Client ordering method, client ordering device and client service system

A sorting method and customer technology, applied in the field of communication, can solve problems such as difficult customers to provide targeted high-quality services and ignore customer influence, so as to achieve the effect of improving efficiency and ranking reasonably

Inactive Publication Date: 2016-11-16
LETV HLDG BEIJING CO LTD +1
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

This method of customer ranking ignores the influence of customers in society, and it is difficult to provide targeted high-quality services for such customers with high social influence

Method used

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  • Client ordering method, client ordering device and client service system
  • Client ordering method, client ordering device and client service system
  • Client ordering method, client ordering device and client service system

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Embodiment Construction

[0039] In order to facilitate the understanding of the present invention, the present invention will be described more fully below with reference to the associated drawings. Preferred embodiments of the invention are shown in the accompanying drawings. However, the present invention can be embodied in many different forms and is not limited to the embodiments described herein. On the contrary, these embodiments are provided to make the understanding of the disclosure of the present invention more thorough and comprehensive.

[0040] Unless otherwise defined, all technical and scientific terms used herein have the same meaning as commonly understood by one of ordinary skill in the technical field of the invention. The terms used herein in the description of the present invention are for the purpose of describing specific embodiments only, and are not intended to limit the present invention.

[0041] refer to figure 1 , is a schematic diagram of the customer ranking method ac...

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Abstract

The invention discloses a client ordering method, a client ordering device and a client service system, relates to the communication technology field and aims to realize more reasonable client ordering. The method comprises steps that statistics of the quantities of callers calling clients at a time segment is carried out; social influence of the clients is calculated according to the quantities of the callers calling the clients; the clients are ordered according to the social influence of the clients. Through the method, the clients are more reasonably ordered, service grade division is facilitated according to a client ordering result, and thereby client service efficiency and integral client service quality are improved.

Description

technical field [0001] The embodiments of the present invention relate to the field of communication technology, and in particular, to a method and device for sorting customers and a customer service system. Background technique [0002] When customer service personnel are dealing with customer inquiries, feedback, and complaints, they can obtain basic information about customers through the customer service system. Generally speaking, the customer service system will sort customers to determine the order of service, plan the level of service, and improve the efficiency and quality of customer service. [0003] The inventor of the present invention found in the process of researching the application that in the prior art, the method for sorting customers by the customer service system mainly takes the degree of association between the customer and the business of the company as the sorting factor. When a customer has a high degree of association with the company's business,...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G06Q30/00G06Q30/02
CPCG06Q30/01G06Q30/0201
Inventor 康华曾凡信
Owner LETV HLDG BEIJING CO LTD
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