Fault information report method and device

A fault information and information reporting technology, applied in the field of communication, can solve the problems of reducing processing efficiency, failing to provide maintenance solutions, background servers unable to timely understand intelligent terminal faults, etc., and achieve the effect of improving processing efficiency

Inactive Publication Date: 2017-01-18
LETV HLDG BEIJING CO LTD +1
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

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Problems solved by technology

However, this reporting method requires the user to upload in time. If the user delays the upload, the uploaded fault log information is likely to be invalid information. Maintenance, and the fai

Method used

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  • Fault information report method and device
  • Fault information report method and device

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Embodiment Construction

[0013] In order to make the purpose, features and advantages of the present invention more obvious and understandable, the technical solutions in the embodiments of the present invention will be clearly and completely described below in conjunction with the accompanying drawings in the embodiments of the present invention. Obviously, the described The embodiments are only some of the embodiments of the present invention, but not all of them. Based on the embodiments of the present invention, all other embodiments obtained by those skilled in the art without making creative efforts belong to the protection scope of the present invention.

[0014] attached figure 1 A structural block diagram of an intelligent terminal is shown. The fault information reporting method provided by the embodiment of the present invention can be applied to figure 1 In the smart terminal 10 shown, the smart terminal 10 may include, but is not limited to: a smart TV, a smart phone, a smart speaker, e...

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Abstract

The invention provides a fault information report method and device. The method comprises the following steps: when an intelligent terminal detects fault of itself, generating log information, wherein the log information comprises description information of the detected fault; displaying a prompt message, wherein the prompt message is used for prompting the user whether to report the log information to a server; and if receiving a fault information report command, reporting the log information to the server to enable the server to analyze the fault information in the log information according to the received log information, wherein the fault information report command is triggered based on the prompt message. The fault information report method and device can ensure that the fault log information can be reported in time, thereby improving fault log information processing efficiency of the server.

Description

technical field [0001] The invention belongs to the technical field of communication, and in particular relates to a fault information reporting method and device. Background technique [0002] With the development of terminal technology, smart terminals such as smart TVs, set-top boxes, and mobile devices are becoming more and more popular, and their various functions provide great convenience for people's lives. However, the more functions, the more complex the software and hardware structure of the smart terminal, and the higher the probability of failure. However, since the smart terminal is a precision device, its maintenance requires professional technicians. In order to reduce maintenance costs and improve maintenance efficiency, in the prior art, smart terminals are generally allowed to generate fault log information when a fault occurs, and then report it to the background server according to the user's instruction, so that the background server can analyze and prov...

Claims

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Application Information

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IPC IPC(8): H04L12/24
CPCH04L41/0681H04L41/069
Inventor 龙立
Owner LETV HLDG BEIJING CO LTD
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