Distributed shared service management system

A service management and distributed technology, which is applied in the field of computer management systems, can solve the problems that resources cannot be supplemented, distributed shared service centers cannot cooperate with each other, and the overall service efficiency cannot be further improved, so as to achieve the effect of eliminating technical obstacles

Active Publication Date: 2017-11-28
众合云科信息技术集团有限公司
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

The problem faced by the existing distributed shared service center management method is: the distributed shared service centers cannot cooperate with each other, resulting in low staff utilization
Differences in local policies lead to staggered business peaks and valleys in various regions, but limited by the inability of shared service centers in various regions to cooperate with each other, the idle resources of A shared service center cannot be replenished for regular business when the business is low. Peak's B Shared Service Center
Therefore, because the existing distributed shared service center cannot cooperate with each other across regions, its "sharing" advantages can only be reflected locally, and the overall service efficiency cannot be further improved

Method used

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Embodiment Construction

[0039] The present invention will be described in detail below in conjunction with the accompanying drawings and specific embodiments.

[0040] Such as figure 1 As shown, the distributed shared service management system includes a database server running in a cloud computing center and a service order intelligent scheduling server, as well as several shared service centers 1, 2...n connected to each other; each shared service center Configure at least one set of Ukey intelligent management system and several workstation terminals.

[0041] The database server stores basic customer information, Ukey basic information and service order information, and adopts the MySql relational database provided by Alibaba Cloud.

[0042] The main fields of the customer basic information database are shown in Table 1

[0043]

[0044] The Ukey basic information table is shown in Table 2

[0045]

[0046] Fields 3, 4, and 5 in Table 2 jointly determine the address of a Ukey.

[0047] ...

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Abstract

The invention discloses a distributed shared service management system. The system is characterized by comprising a database server and a service ticket intelligent scheduling server running in a cloud computing center, and a plurality of mutually connected shared service centers, wherein each shared service center is at least configured with one set of Ukey intelligent management system and a plurality of station terminals. The distributed shared service management system provided by the invention thoroughly solves the problem of no cooperation among various shared service centers, realizes the intercommunication and orderly sharing of resources of various distributed shared service centers, and establishes a decentralized shared service platform with highly reused resources.

Description

technical field [0001] The invention relates to the field of computer management systems, in particular to a distributed shared service management system. Background technique [0002] As labor costs account for an increasing proportion of the total cost of enterprises, more and more enterprises choose to outsource standardized services to specialized service companies with industry expertise. For example, more and more companies choose to outsource the operation of five insurances and one fund such as social insurance and provident fund to professional service companies. [0003] As a professional five-insurance and one-finance service agency, how to improve service efficiency and how to leverage the scale effect of service capabilities is the primary problem to be solved for its own healthy development. In order to improve the comprehensive service efficiency of service agencies, each service agency has chosen to establish shared service centers in major cities or central...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): H04L29/08G06Q10/06
CPCG06Q10/06311H04L67/10
Inventor 余清泉胡万军张轶高小平
Owner 众合云科信息技术集团有限公司
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