Method and device for evaluating SaaS service quality

A service quality and quality assessment technology, applied in the field of SaaS service quality assessment methods and devices, can solve the problems of lack of integrity and systematicness of the index system, inaccurate service quality assessment, etc.
CN107644292AInactive Publication Date: 2018-01-30北京寄云鼎城科技有限公司
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Patent Information

Authority / Receiving Office
CN · China
Patent Type
Applications(China)
Current Assignee / Owner
北京寄云鼎城科技有限公司
Publication Date
2018-01-30
Estimated Expiration
Not applicable · inactive patent

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Abstract

The invention provides a method and device for evaluating SaaS service quality. The method includes: constructing the stepped hierarchical structure of an evaluation system according to a dominance relation between different elements of the evaluation system and a relation between quality evaluation indexes in the evaluation system; acquiring a scale value for comparing the importance of other elements dominated by a certain element in pairs in the stepped hierarchical structure according to a preset rule, and forming a judgment matrix according to the scale value; and calculating the importance degree of an element to be required by using a normalized feature vector corresponding to the maximum characteristic root of the judgment matrix, and determining the service quality of the elementto be required according to the importance degree of the element to be required. The method and device for evaluating SaaS service quality solve a technical problem that a method for evaluating SaaS service quality in the prior art is too wide in evaluating criteria, poor in establishment integrity and systematicness of an index system, and inaccurate in service quality evaluation.
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Description

technical field

[0001] The invention relates to the technical field of cloud computing, in particular to a SaaS service quality evaluation method and device. Background technique

[0002] In recent years, Software-as-a-Service (SaaS for short) has become one of the most promising cloud computing service delivery models; in different business fields, the number of SaaS services continues to grow. For many enterprise-level applications, such as accounting, collaboration, customer relationship management, enterprise resource planning, human resource management, etc., SaaS has become an acceptable delivery model.

[0003] In the prior art, the evaluation of the service quality mostly adopts the weighted average algorithm, that is, different weights are given to each index of the service quality evaluation according to the actual situation, and the weighted average algorithm is used to evaluate the service quality. Under this algorithm, the service quality evaluation index can o...

Claims

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