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Method and device for evaluating SaaS service quality

A service quality and quality assessment technology, applied in the field of SaaS service quality assessment methods and devices, can solve the problems of lack of integrity and systematicness of the index system, inaccurate service quality assessment, etc.

Inactive Publication Date: 2018-01-30
北京寄云鼎城科技有限公司
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0005] The purpose of the present invention is to provide a SaaS service quality evaluation method and device, which solves the problem that the SaaS service quality evaluation method evaluation standard in the prior art is too broad, the establishment of the index system lacks completeness and systematicness, and the service quality evaluation is not accurate. technical problem

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  • Method and device for evaluating SaaS service quality
  • Method and device for evaluating SaaS service quality
  • Method and device for evaluating SaaS service quality

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Embodiment 1

[0045] figure 1 It is a schematic diagram of a SaaS service quality evaluation method according to an embodiment of the present invention, such as figure 1 As shown, the embodiment of the present invention provides a SaaS service quality evaluation method, including:

[0046] Step S10, according to the relationship between each quality evaluation index in the evaluation system, according to the dominance relationship between different elements of the evaluation system, construct the ladder hierarchy structure of the evaluation system, wherein the ladder hierarchy structure includes the target layer, An index layer and a scheme layer, the target layer includes an element A, and the index layer dominated by the element A includes an element B i , the element B i The program layer governing includes elements C k ;

[0047] Step S20, obtaining the element B under the dominance of the element A according to preset rules i The importance of the scale value for pairwise comparis...

Embodiment 2

[0125] Figure 4 It is a schematic diagram of a SaaS service quality evaluation device according to an embodiment of the present invention, such as Figure 4 As shown, the embodiment of the present invention provides a SaaS service quality evaluation device, including: a construction module 10, an acquisition module 20 and a judgment module 30, wherein,

[0126] The construction module 10 is used to construct the hierarchical structure of the evaluation system according to the relationship between the various quality evaluation indicators in the evaluation system and the dominance relationship between the different elements of the evaluation system, wherein the hierarchical structure of the evaluation system includes the target Layer, index layer and scheme layer, the target layer includes an element A, and the index layer dominated by the element A includes element B i , the element B i The program layer governing includes elements C k ;

[0127] The acquisition module 20...

Embodiment 3

[0141] Figure 5 A schematic structural diagram of an electronic device used for SaaS service quality evaluation provided by an embodiment of the present invention, such as Figure 5 As shown, the device includes: a processor (processor) 801, a memory (memory) 802 and a bus 803;

[0142] Wherein, the processor 801 and the memory 802 complete mutual communication through the bus 803;

[0143] The processor 801 is used to call the program instructions in the memory 802 to execute the methods provided by the above method embodiments, including, for example:

[0144] According to the relationship between the various quality evaluation indicators in the evaluation system, according to the dominance relationship between the different elements of the evaluation system, construct the hierarchical structure of the evaluation system, wherein the hierarchical structure includes the target layer, index layer and The scheme layer, the target layer includes an element A, and the index lay...

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Abstract

The invention provides a method and device for evaluating SaaS service quality. The method includes: constructing the stepped hierarchical structure of an evaluation system according to a dominance relation between different elements of the evaluation system and a relation between quality evaluation indexes in the evaluation system; acquiring a scale value for comparing the importance of other elements dominated by a certain element in pairs in the stepped hierarchical structure according to a preset rule, and forming a judgment matrix according to the scale value; and calculating the importance degree of an element to be required by using a normalized feature vector corresponding to the maximum characteristic root of the judgment matrix, and determining the service quality of the elementto be required according to the importance degree of the element to be required. The method and device for evaluating SaaS service quality solve a technical problem that a method for evaluating SaaS service quality in the prior art is too wide in evaluating criteria, poor in establishment integrity and systematicness of an index system, and inaccurate in service quality evaluation.

Description

technical field [0001] The invention relates to the technical field of cloud computing, in particular to a SaaS service quality evaluation method and device. Background technique [0002] In recent years, Software-as-a-Service (SaaS for short) has become one of the most promising cloud computing service delivery models; in different business fields, the number of SaaS services continues to grow. For many enterprise-level applications, such as accounting, collaboration, customer relationship management, enterprise resource planning, human resource management, etc., SaaS has become an acceptable delivery model. [0003] In the prior art, the evaluation of the service quality mostly adopts the weighted average algorithm, that is, different weights are given to each index of the service quality evaluation according to the actual situation, and the weighted average algorithm is used to evaluate the service quality. Under this algorithm, the service quality evaluation index can o...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G06Q10/06
Inventor 杨杰
Owner 北京寄云鼎城科技有限公司
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