Method and apparatus for changelog conversion and association in multi-tenant cloud service

Abstract

This article describes techniques for changelog transformation and correlation in multi-tenant cloud services. Components within the multi-tenant cloud service generate update logs that describe changes made to hardware or software components within the multi-tenant cloud service. Receive changelogs and convert changelogs from different schemas to the common schema. The Central Change Management Service ("CCMS") exposes a web service Application Programming Interface ("API"), or other type of interface, through which other web services can obtain changelogs that have been converted into a public schema. For example, a service may obtain changelogs to correlate changes with anomalies or other events that occur in a multi-tenant cloud service, to identify potentially affected upstream or downstream components, provide information for viewing changelogs, correlate, or potentially impact changes. user interface, and / or perform other types of functions.

Description

technical field [0001] The present invention relates to techniques for changelog transformation and correlation in multi-tenant cloud services. Background technique [0002] A hosted application is a software application in which the software resides on a server accessed over a wide area network, such as the Internet, rather than the more traditional on-premise software installed on a local server computer or individual client computers. A hosted application may also be referred to as an Internet application, an application service provider ("ASP"), a World Wide Web ("Web")-based application, a software-as-a-service ("SAAS"), or an online application. Hosted applications are typically served over a network commonly referred to as a "cloud" and are often used simultaneously by multiple customers (referred to as "tenants"). Therefore, such applications are referred to herein as "multi-tenant cloud services". [0003] Multi-tenant cloud services currently exist for providing ...

AI Technical Summary

Problems solved by technology

These changes can affect the operation of the service, sometimes in unpredictable ways

For example and without limitation, updates to the operating system on the server computer may cause the server computer to be unable to process requests from clients of the service

Such changes can also affect the operation of upstream or downstream components, sometimes also in unpredictable ways

Therefore, it can be difficult for an engineer to determine the source of an anomaly following a change to a software or hardware component in a large-scale multi-tenant cloud service, such as the one described above that utilizes thousands of servers , networking components, and those services of software components

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