Recommended method, apparatus and device

A technology for recommending methods and equipment, applied in the field of data processing, to solve problems such as low customer satisfaction

Inactive Publication Date: 2019-03-29
TAIKANG LIFE INSURANCE CO LTD
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

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Problems solved by technology

[0004] However, using traditional recommendation methods, the funeral service products recommended to customers may not be satisfactory to customers, resulting in low customer satisfaction

Method used

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  • Recommended method, apparatus and device
  • Recommended method, apparatus and device
  • Recommended method, apparatus and device

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Embodiment Construction

[0059] The following will clearly and completely describe the technical solutions in the embodiments of the present invention with reference to the accompanying drawings in the embodiments of the present invention. Obviously, the described embodiments are only some, not all, embodiments of the present invention. Based on the embodiments of the present invention, all other embodiments obtained by persons of ordinary skill in the art without making creative efforts belong to the protection scope of the present invention.

[0060] The terms "first", "second", "third", "fourth", etc. (if any) in the description and claims of the present invention and the above drawings are used to distinguish similar objects and not necessarily Describe a particular order or sequence. It is to be understood that the data so used are interchangeable under appropriate circumstances such that the embodiments of the invention described herein are, for example, capable of practice in sequences other than...

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Abstract

The embodiment of the invention provides a Recommended method, apparatus and device. The method comprises the following steps: obtaining customer information and obtaining a customer relationship network according to the customer information. taking The customer relationship network for indicating the association relationship between each customer; Determining at least one associated customer corresponding to a target customer and an association relationship between the target customer and each associated customer according to the customer relationship network; Recommending a funeral service product to the target customer according to an association relationship between the target customer and each of the associated customers; referening associate relationship between the target customer and each associate customer when recommending the funeral service product to the target customer, the funeral service product recommended to the target customer in the embodiment has more pertinence, can meet the needs of the target customer, and improves the satisfaction degree of the target customer compared with the prior art, the funeral service product recommended to the target customer in theembodiment is more pertinent.

Description

technical field [0001] The embodiments of the present invention relate to the technical field of data processing, and in particular to a recommendation method, device and equipment. Background technique [0002] With the development of the memorial garden business, the scale of the business continues to expand, and the funeral service products are constantly upgraded and improved, which gradually increases the number of customers and business volume of the memorial garden. Among them, funeral service products include physical products such as cemeteries and tombstones, as well as service products such as commemorative services, grave sweeping services, and funeral services. [0003] Due to the particularity of funeral service products, in the prior art, traditional recommendation methods are mostly used for funeral service products, for example, staff members recommend products that customers may be interested in based on their own experience. [0004] However, using tradit...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G06Q30/02
CPCG06Q30/0269
Inventor 王雪莲于雪薇沈智利秦宇郑碧岑
Owner TAIKANG LIFE INSURANCE CO LTD
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