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Fault repair management method and system and related device

A management method and fault repair technology, applied in the field of intelligent management, can solve the problems of not being able to know the repair progress in time, affecting the user experience, and not being able to realize dynamic tracking of repairs, so as to improve the management level of fault reports, realize intelligent automatic management, and improve The effect of failure repair efficiency

Pending Publication Date: 2019-05-03
JIAXING HENGCHUANG ELECTRIC POWER GRP CO LTD
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  • Abstract
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AI Technical Summary

Problems solved by technology

[0002] As an important part of property management, fault reporting is directly related to the management level of the property, and it also affects the user experience
At present, the fault reporting method relies more on manual operation, which requires a lot of human resources
Moreover, maintenance dynamic tracking cannot be realized throughout the maintenance process, and users and relevant personnel cannot be informed of the maintenance progress in a timely manner, resulting in low maintenance efficiency and poor user experience, which can no longer meet user needs and management needs

Method used

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  • Fault repair management method and system and related device
  • Fault repair management method and system and related device
  • Fault repair management method and system and related device

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Embodiment Construction

[0041] The core of the present invention is to provide a fault repair management method to realize intelligent and convenient fault repair management, improve fault maintenance efficiency, and improve fault repair management level; another core of the present invention is to provide a fault repair management system and device As well as the computer-readable storage medium, both have the above-mentioned technical effects.

[0042] In order to make the purpose, technical solutions and advantages of the embodiments of the present invention clearer, the technical solutions in the embodiments of the present invention will be clearly and completely described below in conjunction with the drawings in the embodiments of the present invention. Obviously, the described embodiments It is a part of embodiments of the present invention, but not all embodiments. Based on the embodiments of the present invention, all other embodiments obtained by persons of ordinary skill in the art without...

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Abstract

The invention discloses a fault repair-reporting management method. The method comprises the following steps: receiving repair-reporting information and generating a repair-reporting work order according to the repair-reporting information; carrying out work order classification on the repair work orders, and after the work order classification is completed, distributing the repair work orders tocorresponding maintenance terminals, so that related maintenance personnel carry out fault maintenance according to the repair work orders; and fault maintenance feedback information is received, andthe fault maintenance feedback information is archived and stored. The fault repair management method can effectively realize intelligent and convenient management of fault repair, improves the faultmaintenance efficiency, and improves the fault repair management level. The invention further discloses a fault repair management system and device and a computer readable storage medium which all have the above technical effects.

Description

technical field [0001] The present invention relates to the technical field of intelligent management, in particular to a fault repair management method; it also relates to a fault repair management system, device and computer-readable storage medium. Background technique [0002] As an important part of property management, fault reporting is directly related to the management level of the property, and it also affects the user experience. At present, the way of fault report and repair relies more on manual operation, which requires a lot of human resources. Moreover, maintenance dynamic tracking cannot be realized throughout the maintenance process, and users and relevant personnel cannot be informed of the maintenance progress in time, resulting in low maintenance efficiency and poor user experience, which can no longer meet user needs and management needs. [0003] Therefore, how to provide a fault repair management scheme, realize intelligent and convenient fault repai...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G06Q50/16
Inventor 赵志军黄颖朱一峰查竞宇杨莉军金军孟繁荣雍剑书
Owner JIAXING HENGCHUANG ELECTRIC POWER GRP CO LTD
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