Outbound system processing method and device

A processing method and technology of call pass rate, which are applied in the field of outbound call system processing and outbound call system processing devices, can solve the problem of inability to predict the number of outbound call tasks, and achieve the effect of reducing the waiting time of agents and improving the utilization rate of agents

Inactive Publication Date: 2020-03-03
BEIJING JINGDONG SHANGKE INFORMATION TECH CO LTD +1
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  • Summary
  • Abstract
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  • Application Information

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Problems solved by technology

[0004] However, in the process of implementing the concept of the present disclosure, the inventors have found that there are at least the following problems in the prior art, that is, the current outbound system still needs to manually determine or preset the number of outbound tasks, and cannot automatically determine the number of outbound tasks according to the actual situation. Adaptively predict the number of outbound tasks that need to be performed

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  • Outbound system processing method and device
  • Outbound system processing method and device
  • Outbound system processing method and device

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Embodiment Construction

[0039] Hereinafter, embodiments of the present disclosure will be described with reference to the drawings. It should be understood, however, that these descriptions are exemplary only, and are not intended to limit the scope of the present disclosure. In the following detailed description, for purposes of explanation, numerous specific details are set forth in order to provide a thorough understanding of the embodiments of the present disclosure. It may be evident, however, that one or more embodiments may be practiced without these specific details. Also, in the following description, descriptions of well-known structures and techniques are omitted to avoid unnecessarily obscuring the concept of the present disclosure.

[0040] The terminology used herein is for the purpose of describing particular embodiments only, and is not intended to be limiting of the present disclosure. The terms "comprising", "comprising", etc. used herein indicate the presence of stated features, ...

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Abstract

The invention provides an outbound system processing method, an outbound system can call a user and forwards a call to an agent after the user is connected. The method comprises the following steps: obtaining a prediction parameter which can represent the processing capability of the agent and the user for the call; determining the number of outbound calls needing to be executed currently based onthe prediction parameters; and the outbound system executes an outbound operation based on the outbound number.

Description

technical field [0001] The present disclosure relates to the field of computer technology, and more specifically, to an outbound call system processing method and an outbound call system processing device. Background technique [0002] With the rapid development of network and communication technology, voice calls are more and more used in many scenarios such as work and life due to their advantages of convenience, speed, efficiency, and low cost, such as telemarketing, market research, customer return visits, etc. . [0003] At present, most of the existing voice call centers rely on manual agent operations, especially for voice outbound services, which often require manual agents to obtain and execute outbound call tasks. Some voice call centers use the outbound call system to realize that the computer automatically dials out the user's phone number, and then transfers it to the agent after the user is connected, thereby reducing the waiting time of the agent. [0004] H...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): H04M3/51H04M3/523
CPCH04M3/5166H04M3/5232
Inventor 李贯士周龙王青山
Owner BEIJING JINGDONG SHANGKE INFORMATION TECH CO LTD
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