Intelligent consultation service cloud architecture for small and medium-sized enterprises

A technology for consulting services and small and medium-sized enterprises, applied in the field of cloud technology services, can solve problems such as insufficient utilization of industry experience and human resources, less customer sources for consulting agencies, and inability to conduct one-stop consulting, so as to improve consulting efficiency and meet consulting needs. The effect of demand, high practical value

Pending Publication Date: 2020-05-15
GUILIN UNIVERSITY OF TECHNOLOGY
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0006] The purpose of the present invention is to provide a cloud architecture for intelligent consulting services for small and medium-sized enterpri

Method used

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  • Intelligent consultation service cloud architecture for small and medium-sized enterprises
  • Intelligent consultation service cloud architecture for small and medium-sized enterprises
  • Intelligent consultation service cloud architecture for small and medium-sized enterprises

Examples

Experimental program
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Effect test

Example Embodiment

[0042] Examples:

[0043] Such as figure 1 Shown: an intelligent consulting service cloud architecture for small and medium-sized enterprises, including infrastructure layer 1, data management and platform layer 2, and application service layer 3. Infrastructure layer 1 includes knowledge base 101, expert database 102, disaster recovery 103, and virtualization Management 104, computing service 105 and data storage 106; data management and platform layer 2 includes user management 201, information retrieval and acquisition 202, payment management 203, data analysis processing 204, entry management 205, consulting management 206, identity authentication management 207, knowledge Database management 208, automatic question answering system management 209, expert database management 210 and private customization management 211; application service layer 3 includes expert information collection 301, consulting agency information collection 302, knowledge entry 303, intelligent search 3...

Example Embodiment

[0045] The knowledge base 101 is used to store project-related laws and regulations, project implementation plans, industry latest developments, policies, etc. It mainly comes from two parts: one is the implementation plan, key strategies, and key strategies of the project manually entered by the cloud architecture provider. Knowledge of law and finance, the other part is information retrieval and collection of project-related knowledge collected on the Internet, such as product general functions, characteristic functions, quality feedback, search volume, industry trends, laws and regulations, project implementation cases Wait;

[0046] The expert database 102 is responsible for storing the basic information of various industry experts (including experts from consulting institutions) and consulting institutions;

[0047] The disaster recovery 103 is used for disaster recovery backup of daily critical data such as data information and project information stored in the knowledge base...

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Abstract

The invention discloses an intelligent consultation service platform for small and medium-sized enterprises based on cloud calculation. The intelligent consultation service platform comprises an infrastructure layer, a data management and platform layer and an application service layer, wherein the infrastructure layer accesses all IT infrastructure resources of distributed network nodes on a cloud platform into a network by utilizing a virtualization technology and virtualizes the IT infrastructure resources into a resource pool, so that comprehensive interconnection of various resources is realized; the data management and platform layer performs effective data extraction and analysis on massive data resources by adopting advanced technologies such as big data processing and data mining,and extracts information effective to customers from the massive data resources; and the application service layer provides an intelligent search and online expert consultation service platform for customers. One-stop consultation service requirements are provided for clients of small and medium-sized enterprises through three modes of intelligent search, expert consultation and private customization, and professional experience and knowledge of industry experts are fully utilized. Meanwhile, the number of clients of a consultation institution is increased, the problem of few guest sources ofthe consultation institution is solved, and the win-win effect of both parties is achieved.

Description

Technical field [0001] The invention relates to the field of cloud technology services, and in particular to a cloud architecture of an intelligent consulting service for small and medium-sized enterprises. Background technique [0002] In recent years, with the rapid development of electronic information technology, communication technology and network technology, the market environment has also undergone earth-shaking changes. The competition among enterprises has become increasingly fierce. If they want to occupy a place in the fierce competition, enterprises must understand themselves. Product quality feedback information and after-sales service situation, but also need to always pay attention to industry dynamics and market trends, and timely adjust their own product characteristics according to market changes and customer needs, in order to maximize corporate profits. In this process, when some SMEs encounter some legal, financial, policy, investment and financing problems,...

Claims

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Application Information

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IPC IPC(8): G06Q30/00G06Q10/10G06F21/45G06F16/9535G06F16/26
CPCG06F16/26G06F16/9535G06F21/45G06Q10/103G06Q30/016
Inventor 刘亚荣谢晓兰郭强李新黄昕哲徐承星
Owner GUILIN UNIVERSITY OF TECHNOLOGY
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