Business hall service specification quality inspection method based on video monitoring

Abstract

The invention provides a business hall service specification quality inspection method based on video monitoring. The business hall service specification quality inspection method comprises the following steps: A, establishing a standard image model; B, acquiring real-time video monitoring, and confirming a monitoring target in the video monitoring; C, extracting features of the monitoring target,comparing the features with the standard image model, and performing service specification quality inspection according to a comparison result; and D, processing based on the result of the service specification quality inspection, and generating a service quality inspection report. Based on video monitoring and video analysis technologies, the business hall environment and worker behaviors are monitored, so that the service quality of workers is improved, the customer complaint rate is reduced, the insufficient service quality is found by analyzing the service quality data of the workers, thedeficiencies of the workers are summarized, sorted and supervised, the service quality of the workers is effectively improved, and customer loss is avoided.

Description

technical field [0001] The invention relates to the technical field of video monitoring, in particular to a video monitoring-based quality inspection method for business hall service specifications. Background technique [0002] At present, the State Grid Corporation has directly affiliated electric power business halls in various provinces and cities, and the supervision of the operation of the business halls often relies on the video surveillance technology of the business halls. Due to the traditional video surveillance technology, it can only monitor and store video. When there is a staff error or a customer dispute, the video surveillance can only be retrieved and consulted according to the time point, and the service quality of each directly affiliated business hall cannot be monitored in real time, and the abnormal situation should be dealt with in a timely manner. In response to this deficiency, the State Grid Corporation of China has aggregated the video surveillanc...

AI Technical Summary

Problems solved by technology

In response to this deficiency, the State Grid Corporation of China has aggregated the video surveillance images of the business offices in various provinces to the unified video surveillance platform of the company's power grid, and has realized basic monitoring functions. Comprehensive coverage and supervision, and it is impossible to realize real-time alarm prompts and adopt emergency measures

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