Embedded dynamic anti-harassment system based on voice switch communication

Abstract

An embedded dynamic anti-harassment system based on voice switch communication comprises a voice switch machine system and an anti-harassment module, and comprises the following working steps that: S1, a user dials a client number through an office telephone; S2, a telephone line sends a call-out request to a switch system; S3, the switch system maintains the call request and sends the call-out request to an anti-harassment module for verification; S4, the anti-harassment module judges whether the call is a harassment call or not according to rules and historical data, if it is judged that thecall is the crank call, S5 is accessed, if it is judged that the crank call is not the crank call, S6 is accessed; S5, the call is sent back to the switch system, and the call request is sent to an operator, the operator line bears the call until the call is completed; and S6, the call is terminated, the specific interception reason is played to the client, and hang-up is performed. According tothe invention, the anti-harassment module effectively reduces the harassment proportion of enterprise outbound calls, reduces invalid labor, and improves the effective performance of the system.

Description

technical field [0001] The invention relates to the field of call anti-harassment systems, in particular to an embedded dynamic anti-harassment system based on voice exchange communication. Background technique [0002] At present, the problem of telecom harassment is becoming more and more serious. From the perspective of enterprises, they also hope to control such harassment calls from the source. [0003] Traditional voice communication switches can only simply configure some restriction rules, such as: dialing a specific number several times a day, or directly blacklisting calls, and this list cannot be too long, cannot be self-learning, and needs to be specially maintained on the switch system , it is very inconvenient, and it cannot effectively reduce the harassment situation. And for the intercepted call, the traditional interception method will only interrupt the call without any prompt, which is not friendly enough for the caller. Contents of the invention [00...

AI Technical Summary

Problems solved by technology

[0003] Traditional voice communication switches can only simply configure some restriction rules, such as: dial a specific number several times a day, or directly blacklist to restrict calls, and this list cannot be too long, cannot be self-learning, and needs to be specially maintained on the switch system , very inconvenient, and cannot effectively reduce harassment

And for the intercepted call, the traditional interception method will only interrupt the call without any prompt, which is not friendly enough for the caller

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