Information processing method and device, storage medium and processor

An information processing method and processor technology, applied in the field of information processing, can solve the problems of low recall rate of candidate answers and easy loss of information, etc.

Active Publication Date: 2020-09-04
ALIBABA GRP HLDG LTD
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0004] The embodiment of the present invention provides an information processing method and device, storage medium and processor to at least solve the technical problem that the recall rate of candidate answers is not high due to the easy loss of information after sentences are encoded into vectors

Method used

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  • Information processing method and device, storage medium and processor
  • Information processing method and device, storage medium and processor
  • Information processing method and device, storage medium and processor

Examples

Experimental program
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Embodiment 1

[0033] According to an embodiment of the present invention, an embodiment of an information processing method is provided. It should be noted that the steps shown in the flow charts of the drawings can be executed in a computer system such as a set of computer-executable instructions, and although A logical order is shown in the flowcharts, but in some cases the steps shown or described may be performed in an order different from that shown or described herein.

[0034] The method embodiment provided in Embodiment 1 of the present application may be executed in a mobile terminal, a computer terminal, or a similar computing device. figure 1 It shows a hardware structural block diagram of a computer terminal (or mobile device) for implementing the information processing method. Such as figure 1 As shown, the computer terminal 10 (or mobile device 10) may include one or more (shown by 102a, 102b, ..., 102n in the figure) processor 102 (the processor 102 may include but not limit...

Embodiment 2

[0069] According to an embodiment of the present invention, a device for implementing the above information processing method is also provided, such as Figure 7 As shown, the apparatus includes: a first acquiring unit 701 , a processing unit 702 , a splicing unit 703 , a second acquiring unit 704 and a first determining unit 705 .

[0070] The first acquiring unit 701 is configured to acquire multiple dialogue texts and multiple candidate answer texts between the user and the chat robot, wherein the candidate answer texts are pre-stored in the database;

[0071] The processing unit 702 is configured to perform word segmentation processing on each dialogue text to obtain a plurality of dialogue text word segmentation sets, and perform word segmentation processing on each candidate answer text to obtain multiple word segmentation sets of answer texts;

[0072] The splicing unit 703 is used to splice the word segmentations in the multiple dialog text word segmentation sets to ob...

Embodiment 3

[0084] Embodiments of the present invention may provide a computer terminal, and the computer terminal may be any computer terminal device in a group of computer terminals. Optionally, in this embodiment, the foregoing computer terminal may also be replaced with a terminal device such as a mobile terminal.

[0085] Optionally, in this embodiment, the foregoing computer terminal may be located in at least one network device among multiple network devices of the computer network.

[0086] In this embodiment, the above-mentioned computer terminal can execute the program code of the following steps in the information processing method of the application program: obtain multiple dialogue texts and multiple candidate answer texts between the user and the chat robot, wherein the candidate answer texts are pre-stored in the database Middle; perform word segmentation processing on each dialogue text, obtain multiple dialogue text word segmentation sets, carry out word segmentation proc...

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Abstract

The invention discloses an information processing method and device, a storage medium and a processor. The method comprises the steps of obtaining a plurality of dialogue texts and a plurality of candidate reply texts of a user and a chat robot, wherein the candidate reply texts are pre-stored in a database; performing word segmentation processing on each dialogue text to obtain a plurality of dialogue text word segmentation sets, and performing word segmentation processing on each candidate reply text to obtain word segmentation sets of a plurality of reply texts; splicing the segmented wordsin the plurality of dialogue text segmented word sets to obtain a spliced segmented word set; inputting the spliced segmented word set and the segmented word set of the plurality of reply texts intoa logic sequence reasoning model to obtain a correlation score of each candidate reply text and the spliced segmented word set; and based on the correlation score of each candidate reply text and thespliced word segmentation set, determining the reply text. The technical problem that the recall rate of candidate replies is not high due to the fact that information is easy to lose after sentencesare encoded into vectors is solved.

Description

technical field [0001] The present invention relates to the technical field of information processing, and in particular, to an information processing method and device, a storage medium, and a processor. Background technique [0002] At present, the application of intelligent response is very extensive. For example, many e-commerce merchants use chat robots to answer customer questions. There are two common methods for modeling between dialogue and reply: selecting reply content based on sentence vector and multi-round dialogue based on hierarchical structure. The method based on the sentence semantic vector is generally to splicing multiple sentences of multiple rounds of dialogue, and then using a neural network to encode the sentence to obtain a vector. Similarly, a similar encoding is performed for the replies, resulting in another vector. Finally, by calculating the distance between the two vectors, the answer vector with the closest distance is selected as the predi...

Claims

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Application Information

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IPC IPC(8): G06F16/332G06F40/289G06F40/30G06N5/04
CPCG06F16/3329G06N5/046Y02D10/00
Inventor陈谦
OwnerALIBABA GRP HLDG LTD