The invention provides a man-
machine interaction method and
system, a
server, a storage medium and a program product. The method relates to the field of man-
machine interaction, and supports a user to construct a corresponding customized word
bank through a
client, and the customized word
bank comprises at least one customized word corresponding to a standard word. In the question and answer process, in response to the received query information sent by the
client, replacing customized words in the query information with corresponding standard words based on the customized word
bank corresponding to the
client to obtain rewritten query; according to the method, retrieval is carried out in the
knowledge base according to the
rewriting query, knowledge matched with the
rewriting query is obtained, the knowledge needed for reply generation can be recalled accurately according to
habit use preferences of different users, and the
recall rate of the knowledge is increased; furthermore, the reply information is generated according to the knowledge matched with the
rewriting query, so that the quality of the generated reply information can be improved, and the question and answer quality is improved.