The invention discloses an intelligent disease inquiry method, device and equipment and a storage medium, and the method comprises the steps: obtaining a natural inquiry statement input by a user, andextracting symptom keywords in the natural inquiry statement; identifying an inquiry category in the natural inquiry statement according to a preset neural network classification model; when the inquiry category is triage inquiry, inputting the symptom keyword into a preset triage model, and obtaining a triage department which is output by the triage model and corresponds to the symptom keyword;and when the inquiry category is symptom inquiry, inputting the disease keyword into a preset symptom question and answer model, and obtaining a disease entity which is output by the disease questionand answer model and corresponds to the disease keyword. According to the method, the triage precision can be improved, the diagnosis time wasted by a doctor due to the fact that the doctor hangs thedepartment number by mistake is saved, the hospitalizing efficiency is optimized, meanwhile, the patient can conduct disease inquiry to have more understanding on own diseases or symptoms, and the user experience is greatly improved.