Simultaneous voice and data content driven commercial data platform

Abstract

Methods and systems are disclosed that facilitate a commercial data platform that enhances the interaction between a dialer and receiver during a voice call by simultaneously delivering and tracking data content that promotes ongoing commerce and interactions between these parties. One such system includes first and second interaction managers on a dialer device and a receiver device that transmitfirst and second sets of interaction data to a database during a call. A server obtains receiver content data from the database using the receiver identifier, transmits the receiver content data to the dialer device, obtains dialer content data from the database using the dialer identifier, transmits the dialer content data to the receiver device, and stores data from both the first set of ID andthe second set of ID in the database in association with both the receiver identifier and the dialer identifier.

Description

[0001] Cross References to Related Applications [0002] This application claims the benefit of U.S. Patent Application 16 / 176,113, filed October 31, 2018, and U.S. Provisional Application 62 / 611,690, filed December 29, 2017. Background technique [0003] Every year of the information age sees the continuous development of more ways by which people can communicate and disseminate information. However, person-to-person voice communication over the phone remains one of the most efficient and preferred ways for people to communicate. Even when people use the Internet to search, they often call and search on the phone. Indeed, market analysts found that 48% of local mobile web searches end in a phone call. Additionally, inbound phone calls are considered the highest quality form of sales leads because people only tend to call a company when they are almost ready to buy a good or service. Thus, telephone calls represent a high-value potential sales channel for businesses and a h...

AI Technical Summary

Problems solved by technology

Furthermore, for all its advantages, voice interaction may fall short in certain tasks where visual communication enhanced by simultaneous sharing of data content may be more effective, such as displaying a person's name, restaurant orders, A picture of the product offer, or the credit card number of someone using the information to complete the transaction

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