Simultaneous voice and data content-driven business data platform

Abstract

The disclosed methods and systems facilitate a business data platform that enhances communication between a dialer and a receiver during a voice call by simultaneously delivering and tracking data content that facilitates ongoing business transactions and interactions between these parties. interaction. One such system includes first and second interaction managers on a dialer device and a receiver device that transmits first and second sets of interaction data to a database during a call. The server fetches the sink content data from the database using the sink identifier, sends the sink content data to the dialer device, uses the dialer identifier to fetch the dialer content data from the database, sends the dialer content data to the sink device , and store the data from the first group ID and the second group ID in conjunction with the receiver identifier and the dialer identifier in the database.

Description

[0001] Cross References to Related Applications [0002] This application claims priority to US Provisional Application 62 / 611,690, filed December 29, 2017, which is hereby incorporated by reference in its entirety for all purposes. Background technique [0003] Every year of the information age sees the continuous development of more ways by which people can communicate and disseminate information. However, person-to-person voice communication over the phone remains one of the most efficient and preferred ways for people to communicate. Even when people use the Internet to search, they often call and search on the phone. Indeed, market analysts found that 48% of local mobile web searches end in a phone call. Additionally, inbound phone calls are considered the highest quality form of sales leads because people only tend to call a company when they are almost ready to buy a good or service. Thus, telephone calls represent a high-value potential sales channel for businesses ...

AI Technical Summary

Problems solved by technology

Furthermore, for all its advantages, voice interaction may fall short in certain tasks where visual communication enhanced by simultaneous sharing of data content may be more effective, such as displaying a person's name, restaurant orders, A picture of the product offer, or the credit card number of someone using the information to complete the transaction

Images