Power customer service demand analysis method and device

Abstract

The invention discloses a power customer service demand analysis method and device. The method comprises the steps of obtaining customer face image information; extracting customer personal information and customer power consumption information from a database according to the customer face image information; generating a power customer label according to the customer personal information, the customer electricity consumption information and a pre-established model, the power customer label comprising one or any combination of a customer social attribute label, a power attribute label and a power behavior label, the model being pre-established according to customer historical personal information and customer historical electricity consumption information; extracting corresponding servicestrategy information from a database according to the power customer label; and performing power customer service demand analysis according to the service strategy information. The power customer service demand can be analyzed, the service demand analysis efficiency and accuracy are improved, the user experience and the company service image are prevented from being influenced, and complaints of acompany business hall are reduced.

Description

Technical field[0001]The present invention relates to the technical field of power services, and in particular to a method and device for analyzing power customer service requirements.Background technique[0002]With the further deepening of the power system reform and the accelerated liberalization of the power sales market, the competition in the power sales market is becoming increasingly fierce, and the risk of high-quality customers is increasing. The company should improve the response speed and convenience of services, increase customer stickiness, and consolidate traditional power sales Market, expand the company's market share. As the main checkpoint and frontier of the company's power supply service, the power supply business window must fully implement the customer-centric service concept, speed up the construction of the power supply business window management system, unify service standards, change the traditional "businessman" model, and develop the market environment an...

AI Technical Summary

Problems solved by technology

The existing power customer service demand analysis mainly relies on the service experience of sales personnel to provide corresponding services to various customers. However, for some new sales personnel, it takes a lot of time to study customer demands, and the efficiency of service demand analysis is low and often cannot be accurately captured. Customer demand seriously affects the user experience and the company's service image, resulting in increasing complaints from the company's business hall

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