Fault processing method, device and system and one-way set top box

A troubleshooting method and one-way set-top box technology, applied in TV, electrical components, selective content distribution, etc., can solve problems such as no reservation, increased difficulty in solving problems, and long feedback process time, so as to achieve speed improvement and reduce subjective influence , cost reduction effect

Inactive Publication Date: 2021-05-04
HUNAN GOKE MICROELECTRONICS
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  • Claims
  • Application Information

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Problems solved by technology

[0002] If the one-way set-top box fails, the user can only feedback the cause of the failure, or return to the manufacturer to reproduce the failure, and then solve the problem. Because the first site of the failure is not reserved, it is more difficult to solve the problem, and the feedback process takes a long time, resulting in failure. Dealing with inefficiencies

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  • Fault processing method, device and system and one-way set top box
  • Fault processing method, device and system and one-way set top box
  • Fault processing method, device and system and one-way set top box

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[0044] In order to make the purposes, technical solutions and advantages of the embodiments of the present application clearer, the technical solutions in the embodiments of the present application will be clearly and completely described below in conjunction with the drawings in the embodiments of the present application. Obviously, the described embodiments It is a part of the embodiments of this application, not all of them. Based on the embodiments in this application, all other embodiments obtained by persons of ordinary skill in the art without making creative efforts belong to the scope of protection of this application.

[0045] If the one-way set-top box fails, the user can only feedback the cause of the failure, or return to the manufacturer to reproduce the failure, and then solve the problem. Because the first scene of the fault is not reserved, it is more difficult to solve the problem.

[0046] Based on the above technical problems, this embodiment provides a fa...

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Abstract

The invention provides a fault processing method, device and system and a one-way set top box, and the method comprises the steps: judging whether the one-way set top box has a fault, and if the one-way set top box has the fault, automatically recording fault state information; according to the fault state information and the equipment fingerprint information, obtaining fault data after the equipment fingerprint is added; generating a fault label based on the fault data after the equipment fingerprint is added; and according to the fault label, using the target terminal to report the fault data after the equipment fingerprint is added to the server. When the set top box breaks down, set top box software records fault state information, adds equipment fingerprint information and generates a fault label, a target terminal uploads corresponding fault data to a server by using the fault label, and the server analyzes the obtained fault data to obtain fault state information so as to carry out fault state analysis. The first field data can be obtained, the subjective influence of user feedback is reduced, the problem solving speed is increased, and meanwhile the cost of returning to a manufacturer for fault solving is reduced.

Description

technical field [0001] The present application relates to the technical field of fault handling, in particular to a fault processing method, device, one-way set-top box and fault processing system. Background technique [0002] If the one-way set-top box fails, the user can only feedback the cause of the failure, or return to the manufacturer to reproduce the failure, and then solve the problem. Because the first site of the failure is not reserved, it is more difficult to solve the problem, and the feedback process takes a long time, resulting in failure. Deal with inefficiencies. [0003] Therefore, how to provide a solution to the above technical problems is a problem that those skilled in the art need to solve at present. Contents of the invention [0004] The purpose of this application is to provide a fault handling method, device, one-way set-top box and fault handling system, which can obtain the first field data, reduce the subjective influence of user feedback, ...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): H04N17/04H04N21/4425
CPCH04N17/04H04N21/4425
Inventor 戴志林
Owner HUNAN GOKE MICROELECTRONICS
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