The invention provides a fault
processing method, device and
system and a one-way
set top box, and the method comprises the steps: judging whether the one-way
set top box has a fault, and if the one-way
set top box has the fault, automatically recording fault state information; according to the fault state information and the equipment
fingerprint information, obtaining fault data after the equipment
fingerprint is added; generating a fault
label based on the fault data after the equipment
fingerprint is added; and according to the fault
label, using the target terminal to report the fault data after the equipment fingerprint is added to the
server. When the set top box breaks down, set top box
software records fault state information, adds equipment fingerprint information and generates a fault
label, a target terminal uploads corresponding fault data to a
server by using the fault label, and the
server analyzes the obtained fault data to obtain fault state information so as to carry out fault state analysis. The first
field data can be obtained, the subjective influence of
user feedback is reduced, the problem solving speed is increased, and meanwhile the cost of returning to a manufacturer for fault solving is reduced.