Abnormal information acquisition method and user terminal

A technology of user terminal and acquisition method, which is applied in the field of abnormal information acquisition method and user terminal, can solve problems such as inaccurate acquisition of abnormal information, and achieve the effect of improving user experience and speeding up the resolution

Inactive Publication Date: 2017-03-15
SHANGHAI TRANSSION CO LTD
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0003] The present invention provides a method for obtaining abnormal information and a user terminal, which are used to solve the problem that the abnormal information of the user terminal cannot be accurately obtained, so as to speed up the resolution of abnormal situations and improve user experience

Method used

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  • Abnormal information acquisition method and user terminal
  • Abnormal information acquisition method and user terminal

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Embodiment Construction

[0017] The method for obtaining abnormality information provided by the present invention and specific implementations of the user terminal will be described in detail below in conjunction with the accompanying drawings.

[0018] The present invention provides a method for acquiring abnormal information and a user terminal, with figure 1 It is a flow chart of the abnormal information acquisition method in the specific embodiment of the present invention, with figure 2 It is a structural schematic diagram of a user terminal according to a specific embodiment of the present invention. The abnormal information acquisition method provided by the present invention includes the following steps:

[0019] Step S11 , providing at least one abnormal event type information, and each abnormal event type information corresponds to a log information. In the process of using the user terminal equipment, various abnormal events may occur, including crashes, restarts, abnormal network servi...

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Abstract

The invention relates to the field of communication technologies, in particular to an abnormal information acquisition method and a user terminal. The abnormal information acquisition method comprises the steps of: providing at least one piece of abnormal event type information, wherein each abnormal event type information corresponds to one piece of log information; receiving target abnormal event type information selected by a user; detecting whether a target abnormal event type occurs, if so, capturing the log information corresponding to the target abnormal event type information; and uploading the captured log information to a web server. According to the abnormal information acquisition method and the user terminal provided by the invention, the log information when an abnormal event occurs is automatically obtained at the user terminal, and the log information is transmitted to the network server, so that a developer can obtain the abnormal situation information precisely and quickly and develop a solution according to the information quickly, thereby accelerating the abnormal event solving speed, and greatly improving the user experience.

Description

technical field [0001] The invention relates to the field of communication technology, in particular to a method for acquiring abnormal information and a user terminal. Background technique [0002] With the continuous development of communication network technology, user terminal devices such as mobile phones, computers, and tablets have become indispensable tools in people's daily life, bringing great convenience to people's life, study, and work. However, due to the increasingly large user terminal systems, more and more system modules are built into the terminal equipment. At the same time, in order to meet the various needs of people, a large number of third-party applications with various functions have emerged, and the current user terminals are basically It supports the installation of third-party applications, which will make the internal hardware structure or software program of the terminal device more and more complicated, resulting in failures during the user's ...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): H04L12/24
CPCH04L41/069
Inventor 熊辉
Owner SHANGHAI TRANSSION CO LTD
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