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AI workbench control method and device

A technology of artificial seats and control methods, applied in the field of information processing, can solve problems such as a large number of resources and labor costs

Pending Publication Date: 2021-06-04
杭州蓦然认知科技有限公司
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

In order to meet this demand, traditional methods can purchase more lines from operators and expand customer service personnel, but this requires a lot of resources and labor costs

Method used

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  • AI workbench control method and device
  • AI workbench control method and device

Examples

Experimental program
Comparison scheme
Effect test

Embodiment 1

[0050] refer to figure 1 , Embodiment 1 of the present invention provides a man-machine coupled calling method, characterized in that,

[0051] Step 101, judging whether a plurality of calls that originate at the same time are connected, if connected, perform step 102;

[0052] Step 102, distributing the connected one or more calls to the artificial intelligence AI dialogue robot, and the AI ​​dialogue robot makes an initial response, and the AI ​​dialogue robot has a binding relationship with the artificial agent;

[0053] Step 103, monitor the response of the AI ​​dialogue robot, and determine whether manual intervention is required; if manual intervention is required, perform step 104;

[0054]Step 104, pushing a notification message to the artificial agent, reminding the artificial agent that the AI ​​dialogue robot needs dialogue intervention.

[0055] refer to figure 2 Based on the system architecture, the control center can control multiple customer calls at the sam...

Embodiment 2

[0101] On the basis of Embodiment 1, a man-machine coupled outbound call scheduling method is provided, see Figure 5 , characterized in that,

[0102] Step 201, determine the condition parameters of the AI ​​dialogue robot, the condition parameters of the AI ​​dialogue robot include a first condition parameter, a second condition parameter, and a third condition parameter, wherein the first condition parameter indicates the artificial intelligence corresponding to the AI ​​dialogue robot Agent state, the second condition parameter indicates the state of the AI ​​dialogue robot, and the third condition parameter indicates whether the AI ​​dialogue robot is in a key dialogue link;

[0103] Step 202, according to the first condition parameter, the second condition parameter, and the third condition parameter, determine the candidate priority of the AI ​​dialogue robot;

[0104] Step 203, according to the candidate priority of the AI ​​dialogue robot, select N AI dialogue robots...

Embodiment 3

[0165] On the basis of the foregoing examples, refer to Figure 6 , Embodiment 3 provides a method for controlling an artificial seat AI workbench, characterized in that,

[0166] Step 301, monitoring the working status of the AI ​​dialogue robot; wherein the working status of the AI ​​dialogue robot includes the busy state information of the AI ​​dialogue robot, and when the AI ​​dialogue robot is in a busy state, the dialogue record of the AI ​​dialogue robot ;

[0167] Step 302, receiving a display instruction, based on the display instruction, displaying the label information of the AI ​​dialogue robot, and the working status and dialogue records of the AI ​​dialogue robot on the display device of the artificial seat AI workbench;

[0168] Step 303, judging whether the preset pop-up screen triggering condition is met, and if the preset pop-up screen triggering condition is satisfied, trigger the pop-up screen scheduling;

[0169] Step 304, based on the pop-up scheduling,...

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PUM

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Abstract

The invention discloses an AI workbench control method. The method comprises the steps: 301, monitoring the working state of an AI conversation robot, wherein the working state of the AI dialogue robot comprises busy and idle state information of the AI dialogue robot and dialogue records of the AI dialogue robot when the AI dialogue robot is in a busy state; 302, receiving a display instruction, and based on the display instruction, displaying the label information of the AI dialogue robot and the working state and dialogue record of the AI dialogue robot on a display device of an AI workbench; 303, judging whether a preset screen popup triggering condition is met or not, and if the preset screen popup triggering condition is met, triggering screen popup scheduling; 304, based on the pop-up scheduling, selecting a manual service agent, and displaying pop-up information on a display device of an AI workbench of the manual service agent. By means of the method, coupling and scheduling between the robot customer service and the manual service agent can be coordinated, and the outbound call efficiency is improved.

Description

technical field [0001] The embodiments of the present invention relate to the technical field of information processing, and in particular to a method, device, terminal equipment, and computer-readable storage medium for controlling an artificial seat AI workbench. Background technique [0002] With the development of science and technology and the prosperity of the Internet industry, in order to provide business support and service optimization, and maintain communication with customers, call centers are an important means for Internet companies to connect customers. Traditional call centers are mainly customer service personnel. In the information age, the number of online customers is very large, so the requirements for online customer service are very high, and it is necessary to connect with customers in a timely manner and respond quickly. To meet this demand, the traditional method can purchase more lines from the operator and expand customer service personnel, but th...

Claims

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Application Information

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IPC IPC(8): G06F16/332
CPCG06F16/3329
Inventor 张伟萌戴帅湘
Owner 杭州蓦然认知科技有限公司
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