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Answer method and device based on slot position information, equipment and storage medium

A technology of slot and target information, applied in the field of artificial intelligence, can solve the problem that intelligent customer service robots do not have the ability of multiple rounds of dialogue, and achieve the effect of improving experience and smooth dialogue

Pending Publication Date: 2021-11-12
WEIKUN (SHANGHAI) TECH SERVICE CO LTD
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0004] The main purpose of the present invention is to provide an answering method, device, equipment and storage medium based on slot information, aiming to solve the problem that intelligent customer service robots do not have the ability of multi-round dialogue

Method used

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  • Answer method and device based on slot position information, equipment and storage medium
  • Answer method and device based on slot position information, equipment and storage medium
  • Answer method and device based on slot position information, equipment and storage medium

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Embodiment Construction

[0053] The following will clearly and completely describe the technical solutions in the embodiments of the present invention with reference to the accompanying drawings in the embodiments of the present invention. Obviously, the described embodiments are only part of the embodiments of the present invention, not all of them. Based on the embodiments of the present invention, all other embodiments obtained by persons of ordinary skill in the art without creative efforts fall within the protection scope of the present invention.

[0054] It should be noted that all directional indications (such as up, down, left, right, front, back, etc.) in the embodiments of the present invention are only used to explain the relative relationship between the components in a certain posture (as shown in the accompanying drawings). If the positional relationship, movement conditions, etc. change, the directional indication will also change accordingly, and the connection may be a direct connecti...

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Abstract

The invention provides an answering method and device based on slot position information, equipment and a storage medium, and the method comprises the steps: obtaining a user question currently proposed by a user through an intelligent customer service robot, obtaining the slot position information within a specified time, extracting the entity information in the user question, obtaining a reply statement in combination with the user question and target information in the slot position information, and sending the reply statement to the intelligent customer service robot to display the reply statement to the user. The invention has the beneficial effects that the intelligent customer service robot has the ability of multi-round dialogues, the historical question records of the user can be effectively utilized, the dialogues with the user are smoother, and the user experience is improved.

Description

technical field [0001] The present invention relates to the field of artificial intelligence, in particular to an answering method, device, equipment and storage medium based on slot information. Background technique [0002] Intelligent customer service robot is an industry-oriented application developed on the basis of large-scale knowledge processing. It has large-scale knowledge processing technology, natural language understanding technology, knowledge management technology, automatic question answering system, reasoning technology, etc. It not only provides fine-grained knowledge management technology for enterprises, but also establishes a fast and effective technical means based on natural language for communication between enterprises and massive users. [0003] At present, the existing intelligent customer service robots in the industry do not have the ability to have multiple rounds of dialogue, and cannot use the previous historical questioning records of the sam...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G06F16/332G06F16/35G06F40/295G06F40/30G06Q30/02
CPCG06F16/3329G06F16/35G06F40/295G06F40/30G06Q30/0281
Inventor 覃德
Owner WEIKUN (SHANGHAI) TECH SERVICE CO LTD
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