Novel intelligent operation and maintenance method and system for business hall

Abstract

The invention discloses a novel intelligent operation and maintenance method and system for a business hall, and aims to solve the problems of uncontrollable equipment operation state, long equipment operation and maintenance time, inaccurate equipment fault positioning and the like in equipment operation and maintenance of an electric power business hall. According to the novel intelligent operation and maintenance method and system for the electric power business hall, the invention comprises that: through key methods and system modules such as business hall equipment data acquisition and transmission, fault studying, judging and pushing, operation and maintenance work order intelligent distribution and the like, equipment operation state real-time sensing, fault information second-level sending and equipment fault accurate positioning are achieved, an accurate and intelligent means is provided for business hall operation and maintenance personnel, and efficient operation and maintenance of business hall equipment are assisted.

Description

technical field [0001] The invention relates to the technical field of electric power marketing, in particular to a novel intelligent operation and maintenance method and system for business halls. Background technique [0002] At present, electric power business halls have fully entered the transformation stage of traditional counter services, and they all carry out strategic positioning and strategic transformation to technological and intelligent service systems based on core products, businesses, and main customer groups, thereby reducing operating costs and diversifying service functions. , so as to achieve greater market value. From the perspective of the enterprise's own management requirements, the construction and management of business handling channels and business handling outlets is an important manifestation and service display platform for power supply enterprises to implement the customer-centered service concept, which directly reflects the management level,...

AI Technical Summary

Problems solved by technology

[0003] The operating status of the equipment in the electric power business hall is directly related to the experience of the users in the adjacent hall. If the quality problems of the equipment cannot be operated and maintained in time, it will directly affect the key business processing such as electricity payment, business processing, and invoice printing, and make customers satisfied. The current business hall equipment operation and maintenance has the following problems:

At present, the operating temperature, current and voltage, business data operation status, hardware status and other data of the equipment in the business hall have not been obtained, and the operating status of the equipment is uncontrollable

[0005] 2. Equipment operation and maintenance takes a long time

When a device fails, the personnel in the business hall usually obtain the fault information after daily inspections, submit an operation and maintenance application to the company management department, and then issue an operation and maintenance work order, which takes a long time to resolve the fault

[0006] 3. Equipment fault location is not accurate

Since the fault point of the equipment is unknown, it is difficult for the operation and maintenance personnel to perceive the fault information at the first time. They can only rely on experience to check one by one, and the fault handling efficiency is low.

Images