Novel intelligent operation and maintenance method and system for business hall

A technology for business halls and electric power business halls, which is applied in the field of power marketing and can solve problems such as influence, perception of fault information, and low efficiency of fault handling.

Pending Publication Date: 2021-12-21
国网天津市电力公司营销服务中心 +2
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  • Abstract
  • Description
  • Claims
  • Application Information

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Problems solved by technology

[0003] The operating status of the equipment in the electric power business hall is directly related to the experience of the users in the adjacent hall. If the quality problems of the equipment cannot be operated and maintained in time, it will directly affect the key business processing such as electricity payment, business processing, and invoice printing, and make customers satisfied. The current business hall equipment operation and maintenance has the following problems:
At present, the operating temperature, current and voltage, business data operation status, hardware status and other data of the equipment in the business hall have not been obtained, and the operating status of the equi

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  • Novel intelligent operation and maintenance method and system for business hall
  • Novel intelligent operation and maintenance method and system for business hall
  • Novel intelligent operation and maintenance method and system for business hall

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[0035] It should be noted that, in the case of no conflict, the embodiments in the present application and the features in the embodiments can be combined with each other.

[0036] The present invention will be described in further detail below in conjunction with the accompanying drawings and specific embodiments. It should be understood that the specific embodiments described here are only used to explain the present invention, not to limit the present invention.

[0037] It should be noted that the terminology used here is only for describing specific implementations, and is not intended to limit the exemplary implementations according to the present application. As used herein, unless the context clearly indicates otherwise, the singular form is also intended to include the plural form. In addition, it should also be understood that when the terms "comprising" and / or "comprising" are used in this specification, it indicates There are features, steps, operations, parts or ...

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Abstract

The invention discloses a novel intelligent operation and maintenance method and system for a business hall, and aims to solve the problems of uncontrollable equipment operation state, long equipment operation and maintenance time, inaccurate equipment fault positioning and the like in equipment operation and maintenance of an electric power business hall. According to the novel intelligent operation and maintenance method and system for the electric power business hall, the invention comprises that: through key methods and system modules such as business hall equipment data acquisition and transmission, fault studying, judging and pushing, operation and maintenance work order intelligent distribution and the like, equipment operation state real-time sensing, fault information second-level sending and equipment fault accurate positioning are achieved, an accurate and intelligent means is provided for business hall operation and maintenance personnel, and efficient operation and maintenance of business hall equipment are assisted.

Description

technical field [0001] The invention relates to the technical field of electric power marketing, in particular to a novel intelligent operation and maintenance method and system for business halls. Background technique [0002] At present, electric power business halls have fully entered the transformation stage of traditional counter services, and they all carry out strategic positioning and strategic transformation to technological and intelligent service systems based on core products, businesses, and main customer groups, thereby reducing operating costs and diversifying service functions. , so as to achieve greater market value. From the perspective of the enterprise's own management requirements, the construction and management of business handling channels and business handling outlets is an important manifestation and service display platform for power supply enterprises to implement the customer-centered service concept, which directly reflects the management level,...

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Application Information

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IPC IPC(8): G06Q10/06G06Q10/00G06Q30/00G06Q50/06
CPCG06Q10/06393G06Q10/20G06Q30/01G06Q50/06
Inventor 刘浩宇张宇陈玉涛李刚程宝华孙虹乔亚男林怡彤郝爽陈鹏许小亮
Owner 国网天津市电力公司营销服务中心
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