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Information processing method, system and device

An information processing method and processor technology, applied in the field of communications, can solve problems such as inability to supervise service processes and affect user service experience, and achieve the effect of ensuring service experience, ensuring effectiveness and standardization

Pending Publication Date: 2022-02-18
QINGDAO HAIER AIR CONDITIONER GENERAL CORP LTD +2
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0005] Although the above processing method can dispatch service terminals that match the business needs of users to be served, it still cannot supervise the service process and easily affects the service experience of users

Method used

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  • Information processing method, system and device
  • Information processing method, system and device
  • Information processing method, system and device

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Embodiment Construction

[0023] In order to understand the characteristics and technical content of the embodiments of the present disclosure in more detail, the implementation of the embodiments of the present disclosure will be described in detail below in conjunction with the accompanying drawings. The attached drawings are only for reference and description, and are not intended to limit the embodiments of the present disclosure. In the following technical description, for purposes of explanation, numerous details are set forth in order to provide a thorough understanding of the disclosed embodiments. However, one or more embodiments may be practiced without these details. In other instances, well-known structures and devices may be shown simplified in order to simplify the drawings.

[0024] The terms "first", "second" and the like in the description and claims of the embodiments of the present disclosure and the above drawings are used to distinguish similar objects, and are not necessarily used...

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Abstract

The invention relates to the technical field of communication, and discloses an information processing method, comprising the following steps: a server determines target service equipment for a service request in response to the service request submitted by a first client, and sends the service request to a second client associated with the target service equipment; when the second client responds to the service request and performs near field communication with the first client, an information input function of the second client is called, so that the second client records service process information and submits the service process information to the server. Therefore, the service can be scheduled according to the service request, and the service flow can be supervised by recording the service flow information. The invention further discloses an information processing system and an information processing device.

Description

technical field [0001] The present application relates to the technical field of communications, for example, to an information processing method, system and device. Background technique [0002] With the development of society and the improvement of people's living standards, door-to-door service has become more and more common. For example, door-to-door delivery by express delivery, door-to-door repair of home appliances, door-to-door security inspection of gas, water and electricity, etc. While these door-to-door services bring great convenience to consumers' lives, there are also problems such as inconsistent service standards and difficulties in service supervision. Therefore, there is an urgent need for a door-to-door service solution to make the door-to-door service more standardized and efficient. [0003] There is an existing method for processing door-to-door service tasks, including: receiving a call request from a user terminal, and establishing a call between ...

Claims

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Application Information

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IPC IPC(8): G06Q10/06G06Q10/00G06Q10/10
CPCG06Q10/06311G06Q10/06315G06Q10/0633G06Q10/103G06Q10/20
Inventor 李锦亮任雯雯赵宁
Owner QINGDAO HAIER AIR CONDITIONER GENERAL CORP LTD
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