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Call transfer device and call central system and call transfer method

A technology of call transfer and call center, which is applied in the direction of automatic switching office, telephone communication, electrical components, etc. It can solve the problems of cumbersome configuration content and inconvenient use for users, so as to achieve simple implementation, save advertising costs, and ensure satisfaction Effect

Inactive Publication Date: 2006-08-23
BEIJING JIAXUN FEIHONG ELECTRIC CO LTD
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0009] Therefore, the above implementation method has two disadvantages: on the one hand, the content that needs to be configured is relatively cumbersome, and on the other hand, it also makes it very inconvenient for users to use

Method used

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  • Call transfer device and call central system and call transfer method
  • Call transfer device and call central system and call transfer method
  • Call transfer device and call central system and call transfer method

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Embodiment Construction

[0044] The present invention mainly provides a call transfer device, which can automatically transfer the incoming call, so as to transfer the call to another communication line, and the whole operation process is completely transparent to the user who initiates the call . This device may also be referred to as a hot wire transfer device.

[0045] The call transfer device provided by the present invention can omit the cumbersome operation process of the user dialing again after listening to the voice prompt, instead, the user only needs to directly dial the corresponding number, and the call transfer device automatically implements subsequent dialing and other operations. Thus, the corresponding call is transferred to the terminal after the number is updated. That is to say, after the call transfer device receives a call from a certain port, it will automatically initiate a call from another port to a set called number to complete the tandem function.

[0046] The configurat...

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Abstract

Present invention relates to call transfer equipment and calling centering system and call transfer method. It contains at least two analog junction interfaces configured phone number map and terminal map information, when either analog junction interface accessing calling, then according to configured map relation between terminal transferring said calling to another analog junction interface which automatically proceed switching operation according to configured phone number map relation. Said invention also provides relevant calling centering system and call transfer method Base on said equipment.

Description

technical field [0001] The present invention relates to the technical field of communication, in particular to the technical field of call transfer processing. Background technique [0002] At present, hotline service, also known as call center, has become popular in governments, enterprises and institutions, and its application methods have become more diverse and flexible. [0003] The call center is specifically an entity that receives and sends calls for customer service, marketing, technical support and other specific business activities. It can also be considered that a call center is a place where business activities are carried out by using telephones in combination with a central database connected to ACD (Automatic Call Distribution System). [0004] In today's customer-centric world, call centers can bring immeasurable benefits and values ​​to enterprises, and ultimately win huge profits and promote the progress of the entire society. The hotline transfer equipm...

Claims

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Application Information

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IPC IPC(8): H04M3/54H04M3/527
Inventor 何平袁凤
Owner BEIJING JIAXUN FEIHONG ELECTRIC CO LTD
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