Methods and systems for intelligent dispute resolution within next generation casino games

Abstract

A dispute resolution model for next generation action / skill casino games comprising a variety of friendly onscreen methods to demonstrate the fairness of a disputed game or simply to allow the player to eliminate confusion created by fast action wagering. Such methods may include running on-demand instant replays of segments of wagered games to allow both players and operators to verify those games' fairness and providing the player with historical information regarding the operation of the casino game and / or the gaming machine. The historical information includes historical win information to demonstrate the distribution of previous wins; Skill vs. luck historical information to demonstrate the exact role both luck and skill played in a player's game outcome; and peer comparison historical information to enable the player to compare the recent payback history of a given game to identical games on the casino floor, and to show the player which machines have been the luckiest over a given period of time.

Description

CROSS-REFERENCE TO RELATED APPLICATIONS[0001]This application is a continuation of application Ser. No. 12 / 497,806, filed Jul. 6, 2009, which application is hereby incorporated herein by reference in its entirety and from which application priority is hereby claimed under 35 U.S.C. §120.[0002]Embodiments of the present inventions relate generally to the field of regulated electronic games of chance.BACKGROUND OF THE INVENTIONSummary of the Invention[0003]The embodiments of the methods and systems for intelligent dispute resolution within next generation casino games disclosed herein facilitate the evolution of casino gaming by: 1) improving both the speed and quality of dispute resolution for common legacy game patron disputes; 2) anticipating new varieties of patron disputes that will arise when fully interactive, skill-based games grow prevalent on the casino floor; and 3) devising a multi-tiered method to resolve the anticipated disputes efficiently.[0004]As casino games begin to...

AI Technical Summary

Benefits of technology

PDRM facilitates faster, more transparent dispute resolution, enhancing player satisfaction and operator efficiency by providing clear, player-friendly reports that address disputes promptly and accurately, reducing the need for lengthy investigations and improving overall gaming experience.

Problems solved by technology

Existing dispute resolution models (which involve referring a majority of dispute claims to local gaming control boards and handling a minority of dispute claims by generating slow in-house reports and investigations) will not likely be able to handle the complexity or volume of this new class of future dispute in a satisfactory manner.

In practice, these reports and graphical recalls are not regularly used to resolve patron disputes because they do not contain much data and because it is not particularly convenient for busy slot managers or technicians to run them.

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