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Method and server for providing remote help

A technology of remote help and server, which can be applied in the branch offices to provide special services, digital transmission systems, data exchange networks, etc., and can solve problems such as increasing the burden on requesters.

Inactive Publication Date: 2009-04-08
LENOVO (SINGAPORE) PTE LTD
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

This obviously increases the burden on the requester

Method used

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  • Method and server for providing remote help
  • Method and server for providing remote help

Examples

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Embodiment Construction

[0020] The invention provides a method for providing remote assistance with security features on the network and a corresponding remote assistance server (RTO server). Embodiments according to the present invention will be described in detail below with reference to the accompanying drawings.

[0021] figure 1 It is a schematic diagram of providing remote assistance on the network according to the present invention. The present invention introduces a security mechanism between a remote help requester and a remote help request recipient by utilizing a remote help server. Also, users can use remote help more easily. The following will combine figure 1 The method for providing remote assistance according to the present invention is described in detail.

[0022] First, a remote help request recipient (RTO receiver) 120 logs in to the remote help server 110 through a network connection, such as a TCP / IP connection, using a user name and a corresponding password. Then, the remo...

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Abstract

The invention provides a method and opposite server to provide remote help. Wherein, the method comprises: at least one remote help demand recipient logs on the server; the server identifies whether the recipient is believable; if yes, the server labels the recipient as believable recipient; then, at least one remote help applicant accesses to the server and requires help; at least one believable recipient provides help to at least one applicant.

Description

technical field [0001] The present invention relates to an interactive technology in a computer network, in particular to a technology for providing remote help (remote takeover, ie RTO) through a network. Background technique [0002] Remote help technology is an important technology for enterprise system management and peer help. In the traditional remote assistance technology, especially when peer-to-peer assistance is provided, two parties in the remote assistance are generally involved, that is, a remote assistance requester (RTO requester) and a remote assistance request receiver (RTO receiver). The remote assistance requester sends a request for remote assistance through the network, and the request may include a request for helpers to provide assistance by controlling the requester's computer. The remote assistance request recipient accepts the request and acts as a facilitator to take control of the requester's computer to provide assistance. Of course, the remote...

Claims

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Application Information

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Patent Type & Authority Patents(China)
IPC IPC(8): H04L12/00H04L12/16H04L9/00
Inventor 顾光导苏辉王哲鹏过晓冰M·T·瓦尼奥维尔
Owner LENOVO (SINGAPORE) PTE LTD
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