A queue numbering method and its queue numbering device

A queuing number and equipment technology, applied in the field of queuing and calling, can solve the problems of inability to leave temporarily, low efficiency, crowded scene, etc., and achieve the effect of avoiding waiting and improving service efficiency

Inactive Publication Date: 2007-12-12
温源 +1
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0007] Specifically, the queuing and calling method and the queuing and calling equipment provided by the present invention should be able to solve the following problems: 1) the customer cannot independently control the queuing time, and the customer must arrive at the scene to queue early if he wants to get the service as soon as possible, so it is easy to waste time, The efficiency is low; 2) Customers cannot leave the scene temporarily after starting to line up. If they leave temporarily for something, they must queue up again later. There are a lot of forms and communication with consultants. If the customer takes the number first and then

Method used

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  • A queue numbering method and its queue numbering device
  • A queue numbering method and its queue numbering device
  • A queue numbering method and its queue numbering device

Examples

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Example Embodiment

[0039] Referring to Figure 1, the first implementation of the dual-state method of the present invention is to uniformly queue the remote and on-site customers participating in the queuing in a single type of single queue, and the position of the customer in the single queue depends on joining the queue. The customer’s queuing status must be distinguished. The queuing device will mark the customer as "remote" or "arrival", and the status of the customer who has applied for queuing at the scene as "arrival". Customers can also use SMS, Mobile or fixed telephone or network remote queue, the queuing device will mark its status as "remote", and the customer will mark it as "arrival" after the queuing device has arrived at the scene.

[0040] The single-queue structure is shown in the customer queue in Figure 1. The queue numbers 1, 2, ----, 11 are the order in which the queuing equipment is arranged according to the time when the application is received. The states of 6, 7, 9, and 11 ...

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PUM

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Abstract

The invention relates to a lineup calling method for the solution of calling service. Through customer lineup status, it marks the customer in line on site with arrived, and those in line through message, call or network as long distance, with the location of the customer in the line to decide their sequence. Those marked in long distance can be changed into arrived through on site keyboard, touch screen, mouse or message and call, and the arrived customer can also change its line up status as long distance to keep their position in the line. Seats terminal only calls for those at the front of the line and marked as arrived. It allows the overall planning of customers to shorten the waiting and avoiding the commotion at the field.

Description

technical field [0001] The present invention relates to a data processing method and its equipment, more precisely to a queuing and calling device and a queuing and calling method for the queuing and calling device, which is used for the queuing and calling device to process customers' remote and on-site queuing and calling . Background technique [0002] At present, queuing and number calling equipment are widely used in many public places, such as banks, hospitals, taxation, and civil affairs departments. The application of queuing and number calling equipment enables customers to sit and wait for the number to be called instead of standing in line, thus greatly facilitating customers and improving service quality. [0003] However, most of the existing queuing and calling machines adopt the mode of first getting the number on the spot and then waiting for the number to be called. This mode has the following disadvantages: first, customers who want to get service as soon...

Claims

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Application Information

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IPC IPC(8): G06Q10/00G07C11/00
Inventor 温源魏巍
Owner 温源
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