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Service operation management method

An operation management and business technology, applied in data exchange details, digital transmission systems, electrical components, etc., can solve problems such as inability to meet the needs of new services, achieve flexible operation, and prevent malicious arrears

Inactive Publication Date: 2008-12-31
SHANXI CHINA MOBILE COMM CORP
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

At the same time, with the growth of business, the traditional simple post-payment or monthly subscription operation mode can no longer meet the needs of new business, and users need a more flexible payment form and a more powerful overall business solution

Method used

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Examples

Experimental program
Comparison scheme
Effect test

Embodiment 1

[0034] This embodiment provides a system and implementation method for realizing TV-on-demand, live broadcast and webpage information browsing on a videophone. figure 2 It is a system architecture diagram for realizing TV and webpage information browsing on a videophone in this embodiment. like figure 2 As shown, the system includes: Business Operation Support System (BOSS), IPTV system, Web server and videophone terminal. The IPTV system further includes: an IPTV network management unit, a business support system (BSS) platform, a media access server, an electronic program guide (EPG) server and a middleware module, wherein:

[0035] The IPTV network management module is the center of IPTV system network management, responsible for unified management of IPTV equipment and components, mainly used for configuring equipment information, alarm management, performance monitoring, remote maintenance, etc.

[0036] The BSS platform is the business support management platform of ...

Embodiment 2

[0076] (1) The new three-household model

[0077] This embodiment provides a new three-household model. The three-household model proposes the concept of business accounts, and there is a one-to-one correspondence between the business accounts and users. In this embodiment, through the integration of customer, user and business account data, management of multi-service unified accounts can be performed by customer, and separate management can be performed by business.

[0078] Specifically, the three-household model established in this embodiment is as follows (as Figure 5 shown):

[0079] Each customer (natural person or organization) corresponds to one or more users, such as ordinary mobile phone users, broadband Internet users, and multimedia users, and each user can include multiple services. For example, multimedia users can include multiple types of services, such as live video , video on demand, videophone, information browsing, etc. Each business type that needs to...

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Abstract

The invention provides a business operation and management method which is characterized in that: in a Business Operation Support System (BOSS), the following incidence relations among a client, a user and an account are established and saved: each client corresponds to at least one user; each user comprises a plurality of businesses while a plurality of the businesses respectively correspond to a plurality of business accounts by one-to-one.

Description

technical field [0001] The invention relates to the field of service control of communication terminals, in particular to a service operation management method. Background technique [0002] The existing business management in the BOSS system can be managed through the three-household model. The so-called three-household model is the abbreviation of customers, users, accounts and their relationships. in: [0003] Customers are consumers or potential consumers of the business, including natural persons or organizations who are using or may use the business. Corresponding to the user's basic information, public internal account number and bank deduction account number and other information. Customers can individually apply for opening a business user, or apply for canceling a business user. [0004] Subscriber is an entity generated when a customer uses a product developed by an operator and a value-added service based on the product. The product mentioned here, from the ...

Claims

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Application Information

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IPC IPC(8): H04L12/24H04L12/14
Inventor 高步文
Owner SHANXI CHINA MOBILE COMM CORP
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