45 results about "Service operations management" patented technology

The invention discloses an Internet + industrial 4.0 intelligent manufacturing management method and a system. The Internet + industrial 4.0 intelligent manufacturing management method and the system are used to provide a comprehensive information resource service for system exploitation, testing and operation deployment. The method and system are characterized in that the Internet + industrial 4.0 intelligent manufacturing management method and the system comprise five layers of service frameworks, two safety systems and intelligent building management; the five layers of frameworks are a hardware platform layer, a software platform layer, a production manufacturing execution layer, a service operation management layer and a strategy management layer from bottom to top respectively; through the intelligent building management and a series of guarantee support auxiliary of the two systems of an operation maintenance and IT management system and safety guarantee, sensors which are located everywhere, an embedded terminal system, an intelligent control system and communication facilities form one intelligent network through a CPS. People and people, people and machine, machine and machine, and server and server can be interconnected so that transverse, vertical and end-to-end high integration is realized. A production network is constructed. Perfect fusion of virtual and real worlds is achieved and an industrial 4.0 mode of information physics fusion system construction and application is constructed.

The invention discloses a service operation management system (2000). The service operation management system (2000) is used for cloud computing-infrastructure, namely services. The system (2000) includes a service request management subsystem (2100), an event management subsystem (2200), a problem management subsystem (2300), a service level management subsystem (2400), a capacity management subsystem (2500), an availability management subsystem (2600) and a customer information management subsystem (2700). The service operation management system (2000) is characterized in that software resources, hardware resources, virtual resources and network sources are configured as user self-service and instant-consumption products; and distribution, operation and management, with customer remote operation adopted as a center, can be performed through the subsystems. With the service operation management system adopted, network flow and quality as well as use conditions of hardware equipment resources can be monitored, such that optimized and reasonable allocation of the resources can be realized, and early detection of operation events can be realized. The service operation management system of the invention is applicable to flexible management of cloud computing resources and customer data flow management and has a broad market prospect.

The invention provides a business operation and management method which is characterized in that: in a Business Operation Support System (BOSS), the following incidence relations among a client, a user and an account are established and saved: each client corresponds to at least one user; each user comprises a plurality of businesses while a plurality of the businesses respectively correspond to a plurality of business accounts by one-to-one.

The invention discloses an express waybill competition management system and a method based on a third-party intelligent cloud platform. The system comprises a client, a manufacturing enterprise, a third-party logistics intelligent cloud platform, a courier and an express company. The third-party logistics intelligent cloud platform comprises a waybill competition subsystem, an on-passage tracking subsystem, an express service evaluation subsystem and a service conflict detection and processing subsystem. According to the invention, based on a mode mixing waybill competition and waybill sending, the timeliness of waybill competition and answering is achieved, and service quality is ensured, so compared with the traditional waybill sending mode, efficiency and comprehensive effects of logistics services are improved; based on the artificial immunology principle, a composite viewpoint service operation management model of a service conflict processing mechanism is established; different service conflict dynamic detection and solving methods are provided for different types of service conflicts; a problem of weak management and operation ability of intelligent cloud platform services is solved; and technical support is provided for normalized service management and operation.

This invention discloses a digital family network service operation system including: a family network with more than one user devices, a service operation management unit and a service providing system with more than one service providing devices, in which, the unit receives a service request sent by user device in the family network to provide its own kept service authorization information for the network and transfers service flow from the service system to the user device according to the selection of the user device. This invention also discloses a realization method, which provides a unified service entrance and service experience to users and interacts with devices of family network to get its ability information and provide functions of sensing and service control by introducing an operation management unit to the current digital family network operation system.

A payment service operation management system device and method used in public places, especially a charging management system device and method for charging piles. Users can use special APP software to scan "manager terminal equipment" with link information and address information. Graphical code (such as QR code), link to the "manager central station" to obtain the "local channel" parameter. The communication channel between the "manager terminal equipment" and the "manager central station" is a short-distance channel between the "manager terminal equipment" and the "user terminal" via the "local channel", and the "user terminal" and the "manager terminal" It is established by the remote channel between the "manager's terminal equipment" and the "manager's central station", so it can be widely used in public paid service occasions like charging piles.

The invention discloses a user-side drinking water monitoring system and a monitoring service method. The system includes a collection and monitoring module and an application system module which are used for collecting, processing and distributing drinking water information, providing early warning and providing services. Through online monitoring of the quantification cycle of drinking water services, early warning notification, service arrangement and evaluation processing and the like, the service method realizes the notification of the drinking water service operation management in advance to provide drinking water users with active services, allows the drinking water users to have a real-time understanding of the conditions of the drinking water service monitoring, early warning, service pre-arranged planning, actual services and the like and to conduct reasonable service evaluation and trace historical service information according to service standards learned about in real time, and at the same time allows the drinking water service operation management to have a real-time understanding of the working quality and efficiency of drinking water service personnel and to reasonably control and reward and punish the service personnel to continuously improve the service work, so that the normal operation of water purification systems of the users is fully and continuously guaranteed, and the safe and healthy drinking is ensured.

The invention discloses an import and export goods management system, which can solve the problem that the transportation information of the transportation carrier is not calculated in the existing logistics management, judgment and execution are conducted only through human experience, and the the cargo unloading operation is complex, the logistics cost is high, the transportation time is long, the space utilization rate of a transportation carrier is low and the logistics efficiency is low; according to the technical scheme, the system comprises a user terminal, a service operation management platform and a vehicle-mounted terminal,. The user terminal comprises a user login module, a waybill management module, a goods management module and a query management module; the service operation management platform comprises a data center module, a vehicle information statistics module, a transportation route statistics module, an intelligent analysis module and a charging module; the vehicle-mounted terminal comprises a carrier space statistics module and a positioning tracking module. The system has the effects of optimizing and integrating logistics resources and improving logistics efficiency by calculating various information in the transportation process of the transportation carrier.

The invention discloses a video on demand method and a video system. The video on demand method comprises the following steps of: transmitting a media asset file of a content production system to a broadcast server of a continuous broadcast system, wherein the continuous broadcast system is a video on demand system which is arranged in a time way; adding a unique asset identifier ContentID into the media asset file, generating a grogram list which is arranged via to time line according to the name, duration and asset identifier ContentID of the media asset file, and correlating the program list arranged via the time line with a corresponding media asset file, wherein the asset identifier ContentID is a description field in a service operation management system; introducing the program list which is arranged via the time line into the service operation management system, and releasing and presenting to the outside; and when a user accesses, making the service operation management system respond correspondingly according to the description field. According to the system and the method, real-time program information of which the program time is arranged linearly is captured, and program management of a contents directory tree structure is correlated to longitudinal time linear program management through dynamic data chaining, so that the user requirements of different user groups are met.

The invention discloses a remote-place cloud data center management system based on a three-layer network architecture. The system includes a central management layer, a domain management layer and amanaged resource layer. The central management layer deploys all function component modules, is responsible for global resource management and cloud service operation management, and contains variousfront-end realization functions of cloud data centers and data storage functions. The domain management layer realizes isolation on direct communication of the managed resource layer and the central management layer, and is used for playing a role of a connecting link between all the remote-place cloud data centers and the central management. The managed resource layer is basic architecture resources of each remote-place cloud data center, and includes managed servers, storage, a tape library, network equipment and a firewall. According to the management system disclosed by the invention, massive management traffic is carried at the domain management layer and the managed resource layer through a design of a three-layer model and the domain management layer, thus flow dividing of loads ofthe central management layer is carried out, and high scalability of multi-data-center large-scale cloud deployment is realized.

The invention relates to a campus logistics management system and a method. The system comprises a mobile terminal and a server. An operation management unit and a supervision unit are arranged in theserver. The mobile terminal is used for acquiring consumption data of a consumer, purchase information of a shop, sale data and supervision information which needs to be disclosed. The operation management unit is used for carrying out operation management on the consumption data, the purchase information and the supervision information. The supervision unit is used for supervising the purchase information of the shop and the sale data and feeding back a supervision result. The invention discloses a comprehensive management service platform satisfying operation management demands of a campusshop and a canteen operator and a supervision demand of a supervisor. A merchant can carry out service operation management. The supervisor can supervise a food safety loophole, personnel qualification management, a tax payment condition and a legitimate operation condition in real time. Usage is simple, and expansibility and compatibility are high.

The invention provides an Internet of things based fiscal cash register system which comprises a fiscal cash register network invoice management system, an Internet of thing service operation management system and an Internet of things function-based fiscal cash register terminal, wherein the fiscal cash register network invoice management system realizes account opening information management, initialization, invoice management, operating item information management and invoice electronic stub data management functions of a fiscal cash register, and accesses to an Internet of things terminal operation management system of a mobile operator through mobile agency, therefore, management on the Internet of thing fiscal cash register is realized. The fiscal cash register network invoice management system also comprises machine information management, information management on tax categories and tax items as well as operating items, invoice data management, invoice electronic stub data management, Internet of thing operation management system data interaction, terminal identity authentication and data transmission security management.

The embodiment of the invention discloses a precious metal transaction management platform, a management method and a storage medium. The management platform comprises an external data interface usedfor obtaining precious metal transaction data of an external system; the external connection integration assembly is connected with the data interface and is used for receiving the precious metal transaction data and pushing the precious metal transaction data to the precious metal transaction module; precious metal transaction module, the device is connected with an external integrated assembly.And the server is used for receiving the precious metal transaction data, determining a service type according to the precious metal transaction data, generating a transaction receipt according to theservice type, obtaining trader operation information, generating a transaction standing book according to the transaction receipt and the trader operation information, determining a position according to the precious metal transaction data, and carrying out accounting based on the transaction standing book and the position. Through the precious metal transaction management platform provided by the embodiment of the invention, the service operation management and data management of precious metal transaction services are standardized, and the working quality and efficiency of network operatorsand customer managers are improved.

The invention provides a paid service operation management system device and method used in a public place, and especially relates to a charge management system device and method used for a charging pile. A user can user a special APP software to scan a graphic code (such as a two-dimensional code) with link information and address information on a "manger terminal device", and the user is directly or indirectly connected to a "manager center station" and obtains paid service provided by the "manger terminal device" managed by the "manager center station". In the whole paid service obtaining process of the user, the user only needs the special APP software in a mobile phone or a handheld computer to obtain the information about charge payment, operation interaction of the service process and the process. According to the invention, convenience is provided to the user, the competitiveness is improved, the cost of manager equipment is saved, the safety and the reliability are improved, and the paid service operation management system device and method can be widely applied to public paid service places such as the charging pile.

The invention discloses a service integration open platform and a spatial information application method. The service integration open platform comprises: a service encapsulation and secondary development framework used for providing a plurality of encapsulation code frameworks and a secondary development interface; a service operation management subsystem which is used for completing discovery, registration, agency, load balancing and dynamic adjustment of services; a service monitoring subsystem which is used for monitoring the working state of the service; a process arrangement subsystem which is used for visually combining the plurality of services and configuring a data binding relationship among the plurality of services so as to construct a process; a process execution subsystem which is used for controlling the starting and stopping of the process and the dynamic calling of the service; and a data customization production subsystem which is used for calling a service or a process and executing a generation task. By adopting the invention, the problem that the input, the output, the structure, the mode and the like of the heterogeneous algorithm model are not unified in theintegration process can be solved, and combined process operation of different source models is supported.

The invention discloses a minimally processed vegetable service operation management method and device, and relates to the technical field of on-line purchase. The minimally processed vegetable service operation management method and device mainly aim to solve the problem that at present, there is still no specific method for operation management of minimally processed vegetable service to meet the demand for different merchants or suppliers. The minimally processed vegetable service operation management method includes the steps: after receiving dish information for on-line purchase, input bya user, determining the minimally processed vegetable service corresponding to the dish information according to classification of the dish information; configuring a minimally processed vegetable waste rate calculation strategy corresponding to the dish information for the minimally processed vegetable service; establishing a mapping relationship between the dish information, the minimally processed vegetable waste rate calculation strategy, and the processing cost of the dish information Mapping the relationship, and monitoring whether the user updates the dish information in real time; andif monitoring that the dish information is updated, iteratively adjusting the minimally processed vegetable waste rate calculation strategy of the dish information, and the mapping relationship withthe processing cost of the dish information.

The invention relates to a block chain-based service operation management method, device and system. The method comprises: receiving a first request for a service operation from a first client devicecorresponding to a first service mechanism, wherein the first request comprises a background proof material associated with the service operation and application information to be audited; Generatinga certificate associated with the business operation based on the background proof material included in the first request and the to-be-audited application information; Judging whether a sub-account book established for a business cooperation relationship among a plurality of business mechanisms involved in the business operation exists or not; And under the condition that the sub-account book exists, storing the voucher and the application information to be audited into a member block chain node of the sub-account book.

The invention discloses an automatic call clustering method and system based on semantic understanding processing, and belongs to the technical field of natural language processing, and the method comprises the following steps: S1, obtaining a call text; s2, establishing an industry business word library; s3, establishing a disabled word library; s4, text vectorization; s5, carrying out text clustering; s6, adjusting and optimizing the model; and S7, pushing the service scheme. The invention provides a lexicon capable of customizing management, the weight ratio of the industry lexicon is maintained, a clustering algorithm is combined with services, and the accuracy of telephone clustering is improved; operation of a telephone clustering process is carried out through a visual interface management mode, so that the convenience of telephone clustering operation management is improved; the method is suitable for automatic clustering of customer service telephone texts, the customer service operation management efficiency is effectively improved, and the labor cost is reduced.

The invention provides a telecommunication service overall performance quantitative evaluation method. Particularly, a service integrated factor model is established according to various factors of a high-speed mobile communication service, a service overall performance linear analysis algorithm is further put forward based on the service integrated factor model, and quantification results of communication service performance evaluation can be rapidly calculated by the algorithm. By the method, the overall performance of the mobile service can be rapidly and effectively quantitatively evaluated, scientific policy-making bases about the development of novel services are provided for a telecommunication operator, the precision, high efficiency and scientific level of telecommunication service operation management are effectively improved, policy-making mistakes and economic loss caused by extensive service management and difficulties in quantitative evaluation are avoided, and a customer service level and service operational effectiveness are remarkably improved; and the method is particularly suitable for the analytic evaluation of various novel value-added services which are put into market.

The invention relates to a service-level-oriented middle station service management and control system in the technical field of power grid service management systems, which comprises a business service operation management module, a business service authority management module, a business service optimization management module and a business service monitoring module, the business service operation management module is used for analyzing and managing the business service process, the business service authority management module is used for managing the authority of the business service system, and the business service optimization management module is used for managing the optimization content of the business service process. And the business service monitoring module is used for monitoring the business service process. The business service information is analyzed on the whole link, the business service quality and efficiency are improved, and in addition, the business service process is monitored, so that the business service is improved and optimized.

The invention discloses a visual multi-source service management system and an implementation method thereof, and the system comprises a service resource association module which is used for constructing a service interface dependence model, and carrying out the arrangement of service dependence interface resources based on a service interface dependence model; a service operation management and control module which is used for service deployment operation and management and control during operation; and a multi-source service collaboration module which is used for service release, aggregationand unified access control. According to the invention, a multi-source service work management mechanism is established from the aspects of service feature association, service operation management and control, multi-source service collaboration and the like, and behaviors during service operation are unified; and meanwhile, a visual resource management and control mode is provided based on a scene of large-scale service resource interoperation, and'service federation 'is formed through multi-source service aggregation, so that the complexity of multi-source service cooperative work is reduced, the workload of each node is balanced, and the availability and reliability of the multi-source service are improved.

The invention relates to the technical field of information processing, in particular to a service operation management system and method with an autonomous prompt function, the method is applied to the system, the system comprises a user side and a server, the server comprises an official document file storage module used for storing an official document file, an operation process sequence and circulation label information; an official document access module used for determining whether the operation request conforms to the operation process sequence or not, and generating conflict prompt information if the operation request does not conform to the operation process sequence; a request confirmation prompt module used for feeding back feedback information about whether to continue the current operation request according to the conflict prompt information; if the feedback information is yes, continuing to execute the current operation request, and if the feedback information is not, continuing to terminate the current operation request. According to the method and the device, the problem that the approval work efficiency is relatively low due to the fact that the previous approval work is useless because a lot of operation errors are likely to occur in the archiving and sorting work of the official documents in the current approval process is solved.

The invention provides an IP address takeover method and system, a computer readable storage medium and a server. The server comprises an in-band network management module and an out-band network management module connected with the in-band network management module. The takeover method comprises the steps of monitoring whether operation of a server is abnormal or not; and if so, calling the out-of-band network management module to restart the operating system of the server, and triggering a network takeover function of the out-of-band network management module to take over the IP address of the in-band network management module. When the system operates normally, the BMC network is in a silent state and is only presented as a system network in centralized management, a user can perform machine state detection and service operation management and control through the same IP, operation and maintenance management of a server network is facilitated, and the management cost is reduced; andmeanwhile, when the in-band network fails, the BMC automatically takes over the IP address, so that the problem that a faulty machine cannot be recovered through remote management is solved, and an operator can conveniently recover the operating system through the BMC.

The invention discloses an intellectual property operation management service platform based on big data, which relates to the technical field of intellectual property operation and comprises an application service management system and a data resource management system. The application service management system is used for providing government affair service, operation management, retrieval evaluation, data display, user management and background management related to intellectual property, and the data resource management system is used for constructing a full-field patent big data resource library and collecting and processing data resources. And managing and maintaining the big data resources based on the business support library. A data resource management system is arranged, a standard and smooth data acquisition, processing, updating and management mechanism is established, and an efficient, reliable and automatic intellectual property operation management service platform is established, so that centralized allocation, accurate loading and real-time updating of various big data resources are realized; and the stability and sustainability of data resource provision of the intellectual property operation management service platform are ensured.

The invention discloses an electric vehicle charging and discharging behavior clustering method based on data driving, and the method comprises the steps: carrying out data collection and preprocessing of electric vehicle charging and discharging data of an electric vehicle intelligent charging service operation management system database, and obtaining a plurality of data variables for describingthe charging and discharging behaviors of a user; performing Pearson and Kendall rank correlation test analysis on the extracted variables, and screening out uncorrelated variables as key variables of a clustering model; proposing a clustering method for the charging and discharging behaviors of the electric vehicle based on a hierarchical clustering algorithm of a multi-scale space, and performing clustering analysis on the charging and discharging behaviors of the electric vehicle for key variables; and selecting an optimal cluster by comparing the clustering effectiveness of the charging and discharging behaviors of the electric vehicle under different clustering scales.The charging and discharging behaviors of the electric vehicle can be clustered by using the total data, the clustering effectiveness is measured to obtain the optimal clustering, and a quantitative premise is provided for the electric vehicle to participate in the power grid auxiliary service.