Service and operation management system

Abstract

The invention discloses a service operation management system (2000). The service operation management system (2000) is used for cloud computing-infrastructure, namely services. The system (2000) includes a service request management subsystem (2100), an event management subsystem (2200), a problem management subsystem (2300), a service level management subsystem (2400), a capacity management subsystem (2500), an availability management subsystem (2600) and a customer information management subsystem (2700). The service operation management system (2000) is characterized in that software resources, hardware resources, virtual resources and network sources are configured as user self-service and instant-consumption products; and distribution, operation and management, with customer remote operation adopted as a center, can be performed through the subsystems. With the service operation management system adopted, network flow and quality as well as use conditions of hardware equipment resources can be monitored, such that optimized and reasonable allocation of the resources can be realized, and early detection of operation events can be realized. The service operation management system of the invention is applicable to flexible management of cloud computing resources and customer data flow management and has a broad market prospect.

Description

technical field [0001] The invention relates to a service operation management system for cloud computing-infrastructure as a service, which integrates and innovates services, that is, configures software resources, hardware resources, virtual resources, and network resources that provide cloud computing services as user self-service , products for instant consumption; while realizing the public facilities of information resources, it also realizes the civilianization of information technology capabilities, and realizes a customer-oriented "data center zero-touch" service mechanism, which is used to make customers do not need to touch servers, Switches and firewall physical devices can remotely obtain cloud computing resources of computing, storage and network bandwidth without going to the cloud computing data center. The invention belongs to the technical field of cloud computing. Background technique [0002] In the field of prior art, patent document No. 201110127088.X ...

AI Technical Summary

Problems solved by technology

That is to say, the type of host configured by the existing virtual host technology is fixed, and users can only purchase different hosts, and cannot create their own host remotely, and the host cannot automatically increase or release computing, storage, and bandwidth according to business needs , software, hardware, data resources

In this way, the computing, storage, bandwidth and other resources purchased by users are inelastic, and cannot be automatically expanded or released immediately; in this case, the virtual host purchased by users is still similar to a hardware host, and the services provided by ISPs are not elastic.

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