Service and operation management system

An operation management system and service level management technology, applied in the field of cloud computing, can solve the problems that the host cannot increase or release computing, storage, bandwidth, software, hardware, data resources, and services without any elasticity or elasticity.

CN103763117AInactive Publication Date: 2014-04-30华茂云天科技(北京)有限公司
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Patent Information

Authority / Receiving Office
CN · China
Current Assignee / Owner
Publication Date
2014-04-30
Estimated Expiration
Not applicable · inactive patent

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Abstract

The invention discloses a service operation management system (2000). The service operation management system (2000) is used for cloud computing-infrastructure, namely services. The system (2000) includes a service request management subsystem (2100), an event management subsystem (2200), a problem management subsystem (2300), a service level management subsystem (2400), a capacity management subsystem (2500), an availability management subsystem (2600) and a customer information management subsystem (2700). The service operation management system (2000) is characterized in that software resources, hardware resources, virtual resources and network sources are configured as user self-service and instant-consumption products; and distribution, operation and management, with customer remote operation adopted as a center, can be performed through the subsystems. With the service operation management system adopted, network flow and quality as well as use conditions of hardware equipment resources can be monitored, such that optimized and reasonable allocation of the resources can be realized, and early detection of operation events can be realized. The service operation management system of the invention is applicable to flexible management of cloud computing resources and customer data flow management and has a broad market prospect.
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Description

technical field

[0001] The invention relates to a service operation management system for cloud computing-infrastructure as a service, which integrates and innovates services, that is, configures software resources, hardware resources, virtual resources, and network resources that provide cloud computing services as user self-service , products for instant consumption; while realizing the public facilities of information resources, it also realizes the civilianization of information technology capabilities, and realizes a customer-oriented "data center zero-touch" service mechanism, which is used to make customers do not need to touch servers, Switches and firewall physical devices can remotely obtain cloud computing resources of computing, storage and network bandwidth without going to the cloud computing data center. The invention belongs to the technical field of cloud computing. Background technique

[0002] In the field of prior art, patent document No. 201110127088.X ...

Examples

Embodiment Construction

[0066] This embodiment discloses a service operation management system for cloud computing - "infrastructure as a service".

[0067] The system manages all functions necessary for the service operation of "cloud computing-infrastructure as a service" required by customers, such as short-term business capacity planning, business configuration for specific users, etc. It emphasizes the delivery and management of the business rather than the management of the underlying cloud computing technology.

[0068] like figure 1 , the service operation management system (2000) of "infrastructure as a service" includes a service request management subsystem (2100), an event management subsystem (2200), a problem management subsystem (2300), a service level management subsystem (2400), Seven subsystems including capability management subsystem (2500), usability management subsystem (2600) and customer information management subsystem (2700).

[0069] Service Request Management Subsystem (...