83 results about "Problem management" patented technology

A question management system for an expert advice web site maintains a database of experts in different subject matter categories. Ranking scores associated with each expert are continually updated based on the timeliness of answers provided by the experts and answer rating feedback received from the question poser. According to another aspect of the invention, method and computer readable medium is disclosed for carrying out the above method.

An intelligent storage cabinet is formed by a box of a metal structure, an intelligent control computer, an identity and authority limit recognition system, a cabinet door unlocking control system and the like. Multiple feature description information requirements are given. Based on description information, operating steps of multiple operating modes are provided and include common user authorization, administrator authorization, common user authorization authority limit withdrawing/correcting, administrator authorization authority limit withdrawing/correcting, user storage operation, user fetching or renewing operation, user entrustment operation, user entrustment authority limit withdrawing/correcting, entrustment group setting, entrustment group withdrawing/correcting operation, user entrusted storage operation, user entrusted article fetching or renewing operation, storage cabinet cleaning or testing operation and user service receiving or refusing operation. A safety intelligent cabinet system for article/express delivery and a method thereof solve the following problems of the user authentication problem, the user use authority limit problem, the user authority limit relation problem, the authorization problem, the authority limit entrustment problem, the condition entrustment problem, and recycling problem, the casual user problem, the cabinet distribution strategy problem, the multi-cabinet storage problem, the management mode problem and the cabinet cleaning and detecting problem. Meanwhile, multiple improvement strategies are provided according to multiple special conditions, based on the set special description information and the set operating methods and according to certain special conditions.

The likelihood of a problem report being escalated to a critical status in a customer service environment is predicted by receiving historical Problem Management Records for which associated problems have been resolved and final criticality statuses have been determined, analyzing the historical Problem Management Records using at least one trainable data mining process to produce a prediction output for each historical Problem Management Record, validating the prediction output against the final criticality statuses, training the data mining process according to the validation, and, subsequently, analyzing an unresolved Problem Management Record by the trained analysis module to produce a prediction indicator and a confidence indicator for unresolved Problem Management Record to be re-classified as critical status. The unresolved Problem Management Record is escalated to critical status level responsive to the prediction indicator and the confidence indicator exceeding a predetermined threshold.

A device, method, and program for automatically reporting a software problem for a reproducing procedure and determining a place where a problem occurred in global user environments. Data including various types of messages assigned to individual languages is extracted from resource files of software that is used in international environments, and the data, together with additional attributes, is stored as a database in a form in which correspondences between languages are defined. Processing including translation of texts and translation of image data is performed for a problem reproductive scenario, a problem report, a screen shot, and other functions using the resource database prepared in the first step. The individual processing functions are organically linked to existing problem management tools. Thus, it enables switching of the language of data at appropriate time when data is exchanged in the software support operation.

The present invention is related to an issue-manage-style internet public opinion information evaluation management system and method thereof. The system mainly comprises 5 modules of 1) Issue establish/setup module for establishing new issue and the keywords thereof; 2) public opinion information collection module for retrieving and analyzing data retrieved by dredge technology, program, and community web-site open API; 3) public opinion information reputation analysis module for calculating each public opinion information evaluation score by text reputation analysis and community interactive fuzzy analysis; 4) issue trend analysis module for calculating issue trend score by disclosed method based on daily, weekly, or monthly public opinion information reputation evaluation score; 5) issue related public opinion information exchange module for presenting issue related public opinion information on each management interface or message alert of each system via internet exchange standards.

The invention relates to the field of management systems, in particular to an operation management platform. The system helps users to solve the problems of standardization and automation of the flow in the IT service support and management process, and improves the IT service level and operation work efficiency of enterprises. Meanwhile, in order to meet the requirement on IT operation management of the enterprises, the operation management flow is provided for the users, and ITIL-based post definitions, flow design tools, form design tools, ITIL-based flow templates and various element libraries are provided to help the enterprises to effectively and sequentially perform accident management, problem management, configuration management, change management and publication management during IT operation management work to fulfill the aim of service support and to provide service level management, availability management and capacity management to fulfill the aim of service delivery.

The invention discloses a service operation management system (2000). The service operation management system (2000) is used for cloud computing-infrastructure, namely services. The system (2000) includes a service request management subsystem (2100), an event management subsystem (2200), a problem management subsystem (2300), a service level management subsystem (2400), a capacity management subsystem (2500), an availability management subsystem (2600) and a customer information management subsystem (2700). The service operation management system (2000) is characterized in that software resources, hardware resources, virtual resources and network sources are configured as user self-service and instant-consumption products; and distribution, operation and management, with customer remote operation adopted as a center, can be performed through the subsystems. With the service operation management system adopted, network flow and quality as well as use conditions of hardware equipment resources can be monitored, such that optimized and reasonable allocation of the resources can be realized, and early detection of operation events can be realized. The service operation management system of the invention is applicable to flexible management of cloud computing resources and customer data flow management and has a broad market prospect.

A routine for tagging and tracking source code may be implemented in a software development environment. The routine begins upon the identification of a defect in a software product or system. Once the defect has been identified and rectified, a search of other source code (typically located in a source code management system that supports version control) is specified. Using the search specification, the system automatically identifies the code snippet to be searched and begins searching the identified codebase for duplicates. A ticket or service record is then created for every duplicate/similar code snippet found during the search. The ticket/record enables software defect tracking to be carried out on the newly-located instances of the code. The system also automatically manages the code snippets identified by the duplicate detection.

To provide an improved management structure of memory devices storing service-use applications. A card for a memory device applied to use various services is provided as one child card or more corresponding to each of the services, a parent card-stores data for child-card issue management, and the child-card issue processing is executed based on the parent card, such as parent card authentication. An issue certificate having a parent-card digital signature is stored in the child card, the issue certificate contains a service code and a child-card identification, and thus it becomes possible to confirm a service set in the child card based on the issue certificate as the parent-card signature data.

The invention relates to a business process management system. The business process management system comprises an event management device, a change management device, a task scheduling device, a problem management device, a release management device and a knowledge base management device; the event management device is used for distinguishing events in a business process into corresponding processing levels according to an event preference strategy, recording processing data and event field data, and continuously storing the data in corresponding process support databases; the change management device is used for changing an event process according to a standardization strategy, testing the event process to form corresponding configuration data, and continuously storing the event process and the configuration data in the corresponding process support databases; and the problem management device is used for forming a problem simulation process according to the event field data, tracking errors, providing an event solving reference process, and continuously storing the simulation process and the result data in the corresponding process support databases. Because resources are pre-arranged and reasonably scheduled, various resources required in an operation and maintenance operation can be prepared in advance and deployed reasonably.

A system for monitoring incidents is provided. The system includes a problem management system, a first data store, a second data store, and a monitor. The first data store is accessible by the problem management system and can maintain information related to problems underlying incidents. The second data store is also accessible by the problem management system and can maintain information related to solutions for the problems underlying the incidents. The monitor can monitor the problem management system, the first data store, and the second data store for the number of times the first and second data stores are queried and for other information.

A system is provided for problem management for outsized queues. The system includes a computer readable storage medium comprising a management component stored as a set of computer instructions executable by a processor. The management component stops transmission of inbound messages for a queue managed by a first queue manager. The management component provides a copy of the queue to a second queue manager and recreates the queue as an empty queue for the first queue manager. The management component restarts the inbound messages for the recreated queue and enables the second queue manager to manage the copy of the queue. The management component enables an application that retrieved messages from the queue to retrieve messages from at least one of the recreated queue and the copy of the queue and to promote outputting data for a requesting user application to a user interface.

The invention provides an intelligent management system/method for a building project, a readable storage medium and a terminal. The intelligent management system includes a storage module that stores a building model of a building project; a display module that receives a model display instruction to display the building model; a project information search module that receives a project information search instruction to search for project information of the building project and displays the project information through the display module; a component search module that searches for building information of components, wherein, the building information of the components is the data information that describes building components that constitute the building model; a project problem management module that creates a problem event and supervises the problem event; and an observation and operation module that receives an observation instruction and executes an observation operation associated with the building model according to the observation instruction. According to the invention, a feeling of actually being there can be brought to construction management personnel, the experience is better, the management efficiency of the construction personnel is simultaneously improved and the paperless management of the building project is realized.

The invention relates to a service management technology, in particular to an IT service management technology which comprises the following steps: a service desk, emergency management, problem management, configuration management, change management and release management, wherein the service desk is an access point for the interconnection of an IT service organization and a user, and once the service desk is called as a helping counter, the main tasks of which are recording, decomposing and monitoring proposed problems. The service desk can play a broader role, such as receiving change request (RFC), and supporting operation in many kinds of processes. The service desk is a single connecting point of routine work between a service provider and the user, and is also a focus for reporting emergencies and submitting service requests.

The invention discloses a two-dimensional code system used for campus security inspection. The two-dimensional code system used for the campus security inspection comprises a cloud platform, two-dimensional code labels, NFC labels, inspection cards, a mobile phone terminal and a wireless network, wherein the inspection cards, the mobile phone terminal and the wireless network are connected with the cloud platform. The two-dimensional code labels and the NFC labels are arranged on the inspection cards which are placed at the places which need to be inspected at a fixed time and location, the mobile phone terminal is connected with the cloud platform through the wireless network, inspection personnel scan the inspection cards with the mobile phone terminal or sense the inspection cards through NFC, the to-be-inspected content, methods and inspection standards pre-stored on the inspection cards in the cloud platform are read through the network on the mobile phone terminal, the found problems are recorded by using the mobile phone terminal, the existing hidden danger is photographed by using the mobile phone, pictures or videos are uploaded to the cloud platform through the wireless network, and the cloud platform stores the pictures or the videos in inspection problem management. According to the two-dimensional code system, the advanced two-dimensional code and NFC sensing technologies, a safety inspection reporting system is built, and quality and efficiency of the inspection work are effectively improved.

The invention discloses a product life period managing system which includes: a product life period managing database for storing quality problem report and relative report form in the quality problem solving process; a client computer for entering the product life period managing system, inputting quality problem, quality problem occurring reason, quality problem countermeasure and solving process, and searching corresponding quality information; and a product life period managing server for processing meet quality problem in the product production course, recording quality problem, quality problem generating reason, countermeasure and solving course. The product life period managing server includes a quality problem managing module group, a quality problem searching engine, and a problem inquire and analysis judgement module group. The invention also discloses a product life period managing method.

The invention provides a problem database management method based on an enterprise Wechat public platform and a system thereof, wherein the method comprises the steps of 1, after a checking person finds a problem, uploading the found problem information by means of the enterprise Wechat public problem; 2, after a manager receives the uploaded problem information, determining a rectification duty person, a rectification requirement, a rectification term and a rectification supervisor and pushing question information to assigned personnel; 3, after the rectification duty person receives the problem information, performing rectification on the problem according to the rectification request; 4, checking the notification information by the rectification supervisor, confirming finishing of problem rectification, and notifying a manager of deleting the problem information; and 5, after confirming the rectification finishing information by the manager, deleting the problem and performing storage. By means of the method and the system, visualization of the problem information and real-time and mobile problem management are realized.

The invention relates to a sewage zero-direct discharge integrated monitoring system. The invention comprises a GIS data management module, a pipe network problem management module, a pollution sourcemanagement module, an engineering account management module, a patrol inspection operation and maintenance management module and a sewage zero-direct discharge big data display module. The GIS data management module realizes the comprehensive display and management of the GIS data. The pipe network problem management module is used for receiving the pipe network problem data detected by the CCTVand displaying the pipe network problem data on the map to realize the display and management of the municipal pipe network investigation data; and the pollution source problem management module is mainly used for receiving the survey data of the pollution source and displaying the data on the map to realize the integrated management of the pollution source problem. The invention can grasp the zero direct discharge construction status of sewage in real time. Through real-time water quality and flow data pushing, and abnormal point early warning and forecast, the problems in the zero-straight sewage discharge is timely discovered, combined with patrol data, and the long-term operation and maintenance of sewage zero-direct discharge construction is further ensured.

Xml pages are obtained from knowledge bases that contain step by step instructions. The xml pages are presented as ''active content,'' by which we mean a series of prompted questions and answers. A user's interactions with the active content is recorded so that the results may be copied to the user's clipboard for automatic transfer to a problem management/ticketing system. Active content that contains embedded questions asked of the user may be used to infer answers to some of the questions from a search query, and, thus, alleviate the need for the user to answer them.

Described herein are systems and methods for managing releases of global services in a controlled manner. A computing environment may include a first release of a global service, a second release of the global service, and a manager service. The first and second release may be enabled and disabled. The first release may be enabled and the second release may be disabled. The second release may be ready for use in the computing environment after passing one or more checks. A manager service may enable use of the second release in the computing environment. The manager service may disable use of (but maintain execution of) the first release in the computing environment. The second release may be determined to have one or more issues. Responsive to determining the second release has issue(s), the manager service may disable use of the second release and re-enable use of the first release.

The invention discloses an intelligent monitoring operation and maintenance system, which comprises a monitoring object, front-end maintenance equipment, a server and a rear-end one-stop operation management platform, one end of the front-end maintenance equipment is connected with a monitored object, and the other end of the front-end maintenance equipment is connected with the one-stop operation management platform; and the server is connected with the one-stop operation management platform. The one-stop operation management platform comprises an intelligent IT comprehensive network management system, an intelligent assessment management system, an intelligent maintenance monitoring system and a maintenance work order system; the intelligent IT comprehensive network management system is used for carrying out comprehensive operation and maintenance management on an IT network; the intelligent assessment management system is used for assessing and managing the video security and protection monitoring quality; the intelligent maintenance monitoring system is used for automatically discovering and positioning an operation fault of a monitored object; and the maintenance work order system is used for establishing an event management process and a problem management process in the operation and maintenance process. According to the invention, an operation and maintenance management closed loop of fault discovery, fault location and automatic repair is formed, and the operation and maintenance management efficiency is intelligently improved.

The invention provides an intelligent water net system and an application method thereof. The invention relates to an intelligent water net system and an application method thereof. An application layer comprises a foundation terrain database, a water supply pipeline database and a service database. A support layer is connected with an operating system, a database search engine, a GIS assembly, a GPS service assembly and a message middleware. The application layer further comprises a server terminal and a handheld terminal. The server terminal comprises a task management module, a region management module, a personnel management module, a map application module, a monitoring and checking module and a statistical analysis module. The handheld terminal comprises a task management module, a problem management module, an in-place prompting module, a record management module, a map navigation positioning module and a photographing and audio-video recording module. The system and the method are applied to an intelligent water net.

A method that automatically links a Device Forum (DF) and a Quality Center (QC) is presented. In particular, data representative of a support issue provided through an interactive support channel of a mobile communications network provider is received at a DF server. A DF support case is established, via a DF web service running on the DF server, based on the support issue. A portal is displayed to facilitate management of a plurality of DF support cases including the DF support case. Upon determining that the DF support case has been viewed more than the threshold number of times, a message that instructs a Quality Center (QC) server to handle the support issue included in the DF support case is automatically transmitted to the QC server.