The invention discloses a
system operation
support system based on
cloud computing. The
system comprises an
accident management module, an alternation management module, a
configuration management module, a
knowledge base, a first I / O module, a second I / O module, a third I / O module and a fourth I / O module, wherein the
accident management module supports respond and treatment of emergency accidents and service requests, is used for recording, scheduling, researching, diagnosing, tracking, upgrading, closing, monitoring and improving a single accident, and is used for quick acquiring a
processing result from an operation and maintenance personnel through the second I / O module; the alternation management module is used for evaluating the alternation of configurations and analyzing
impact, and is responsible for the alternation plan management, the alternation stage management and the alternation approval; the
configuration management module is used for recording relations among all IT hardware,
software,
documentation and knowledge, and data of the
configuration management module are used in the alternation management module and the
accident management module so as to jointly determine and manage a configuration
impact range and alternation records; the
knowledge base is used for information collection and
collation as well as
data analysis and statistics. According to the
system, a lot of labor of IT staffs in enterprises can be saved, the IT
management efficiency of the enterprises can be improved, and the cost is lowered.